デジタルオーディオガイド付きトレビファウンテンファストトラックチケット

Thank you for your feedback. We are sorry that the experience did not fully meet your expectations. Trevi Fountain is one of the most visited places in Rome, so the area can sometimes be very crowded and some waiting may occur. Our product, however, is not only a simple visit to the fountain: it includes fast-track access and a digital audioguide designed to add historical and cultural context to the experience. We will take your comment into consideration to improve the support provided to our guests.

Thank you very much for your detailed review! We’re delighted that the experience felt worthwhile and that the clear instructions and audio guide helped make the visit enjoyable. It’s also wonderful to know you would choose the service again. We truly appreciate your recommendation and hope to welcome you again in the future! Best regards 1 City Tour Staff

Thank you very much for your detailed and honest review! We’re glad to know that our communication, reminders, and ticket delivery helped make the process clear and reliable from the moment of booking until the day of the visit. Our service is designed for visitors who prefer a more organized experience, with advance information, timed access, and digital support provided before the visit. We also understand that every traveller has different needs and expectations, so your practical advice will be useful for future visitors when planning their time in Rome. Thank you again for sharing your experience with us. Best regards 1 City Tour Staff

We would like to clarify that describing this service as a “rip off” is not correct. The price paid does not refer only to the standard on-site entrance ticket. This product includes fast-track access and a digital audio guide, which are additional services clearly described before booking. Comparing the total service price only with the basic on-site ticket price is therefore not an accurate representation of what was purchased. Regarding the audio guide, it is regularly provided and works correctly. If you experienced any difficulty accessing it, our customer support was available to assist you during the visit. Contacting us at that moment would have allowed us to check the issue and provide the necessary support. The service was delivered as described, and we believe it is unfair to call it a “rip off” when the product includes services beyond simple entry and was correctly provided. Such wording does not reflect the professional work carried out by our team. Kind regards.

Thank you very much for your kind review! We’re glad to hear that the instructions and picture provided with the tickets made it easy to find the correct location and enter the right lane without confusion. It’s great to know the process was clear and smooth, allowing you to get close to the fountain and enjoy the experience. We truly appreciate your feedback! Best regards 1 City Tour Staff

Nous souhaitons clarifier plusieurs points importants concernant votre réservation. Tout d’abord, les documents que vous avez présentés n’étaient pas les billets d’entrée, mais les vouchers de réservation. Comme indiqué clairement dans les informations du produit et dans la confirmation de réservation, les billets officiels sont envoyés la veille de la visite. Par ailleurs, le service acheté ne comprend pas uniquement l’entrée, mais également un audioguide numérique inclus dans l’expérience. Nous comprenons qu’une mauvaise lecture des informations puisse créer de la confusion, mais il est important de lire attentivement la description du produit avant la visite. Cela permettrait aussi d’éviter de qualifier d’« arnaque » un service correctement fourni conformément à ce qui était annoncé, tout en respectant le professionnalisme de notre équipe. Cordialement.

Thank you very much for your wonderful review! We’re delighted to hear that you enjoyed the experience and had the chance to appreciate the beauty of the sculptures and the atmosphere around the fountain. We truly appreciate your feedback and hope the visit left you with a lovely memory of Rome! Best regards 1 City Tour Staff

¡Muchas gracias por su excelente comentario! Nos alegra muchísimo saber que la visita fue tan positiva incluso con las altas temperaturas. Trevi es un lugar único y visitarlo con tiempo permite disfrutar mejor del ambiente, descubrir los detalles de la fuente y vivir la experiencia con más tranquilidad. Agradecemos de corazón su recomendación y sus útiles consejos para futuros visitantes. ¡Esperamos darle la bienvenida de nuevo muy pronto en Roma! 1 City Tour Staff

Dear Chris, We are sorry to hear about the inconvenience. Please note that the fountain’s cleaning times and temporary closures are managed by the site authorities, and we are not responsible for them. We appreciate your understanding. Kind regards.

Dear Denise, as stated in the description, this experience has no meeting point, which is why no tour operator was present. All entrance details, photos, audioguide instructions and tickets were sent the day before. Trevi Fountain is one of Rome’s highlights, so crowds are normal and not related to the product purchased.