Audio tuned into your phone may not work, would be handy to bring earplugs that can connect to your phone, even Bluetooth options
事業者からの返答
Thank you for your comment; and we have written in the information area on your voucher that you require an earphone to listen the audioguide. AJA Global Tours
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dianehealy49
October 9, 2026 · via Tripadvisor
NOT HAPPY
AJA GLOBAL TOURS was a very bad experience for me and a friend. We booked separately for the Pantheon, Rome for 10th October 2026 at 1.30pm and the tickets for both of us came for 9th October 1.30pm which we were unable to use as we had a previous booking for a day trip to Naples. We feel that we have been scammed as they say that the error is ours and have refused a refund
事業者からの返答
We are working under Viator platform and all reservation come from there. We can not change anything regarding your booking date and time, otherwise Viator will cancel and refund you. You made a booking by mistake and it was after the possibility time to change it. So, why you do not accept that it was your mistake and error in booking date, otherwise you could get a refund from Viator. It is very easy to understand. AJA Global Tours
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David_S
September 24, 2026 · via Viator
Feel like we were scammed in Rome
We booked the pantheon fast pass tour iin the morning for 1330. At that time we looked all around and never received email from AJA global tours and was not able to locate anyone. We saw other groups from Viator and there only help was ro call number listed. We were unable to get an answer.
Not to be disappointed and it is now past 1330 we paid for another tour. Will not use again and would like a refund.
事業者からの返答
You completely know that you are sharing false information. We have all communication screenshots. According to the information on the voucher, we send the tickets by WhatsApp. Then, you did not have WhatsApp; we asked you several times through the App and called you to get your email address to send the tickets. But, you answered none of our communications. We have all the screenshots of our communications. So, the tickets will not come from the sky; you have to read the instruction and answer our communications. The refund request is rejected. AJA Global Tours
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JasonFLL
September 15, 2026 · via Tripadvisor
Disappointed
Was terribly disappointed. I thought it came with an audio guide, only to find out that you were supposed to download something and use your phone as the audio guide. It did not work. Zero stars for this company.
事業者からの返答
I think that is your first time you have booked a visit with audio guide. If you search in the google to find out what is an audio guide mean, it says that it is an recorded audio that is given to the client as a digital file. So, the client play it on his/her phone and listen to it during the visit. Now, our audio guide is a professional digital audio that you can play directly as a stream or download and play it. All the agencies suffer from such clients like you that is the first time participate in a tour without knowing the minimum information and understanding. AJA Global Tours
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Christopher_R
September 9, 2026 · via Viator
One of the first in the Pantheon!
Such an easy experience. I purchased our tickets 2 nights prior for a 9:30am entry. I messaged the guide in the app immediately after to ensure the tickets would come through my email. The tickets arrived the night before and on the morning of, the tickets were actually adjusted to 9am from 9:30. We arrived about 20 minutes before 9 and ended up being some of the first people in the Pantheon that morning. My wife and I were able to get plenty of photos with barely anybody in the background (bring a magnetic travel camera if you can) and then take our time enjoying parts of the audio tour. I would definitely recommend this if you are someone who prefers self paced tours.
事業者からの返答
Thank you for your comment and hope to see you soon again. AJA Global Tours
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risterosa
August 28, 2026 · via Tripadvisor
Not worth it!
They did not send our tickets until 10 PM the night before and made a mistake and only sent one ticket. Very stressful getting the second ticket in time for us to enter and we did not get the audio to work until after we were already finished. Next time I would just pass.
事業者からの返答
According to the description in the voucher and booking area, the tickets and audio link will be sent the night before of your visit time. So, we sent your tickets and the audio exactly the night before of your visit time. The audio was sent to you the night before without any problem. Just, we sorry that due to a mistake, one of your tickets had not been attached and then in the morning, when you called us, we sent you immediately. AJA Global Tours
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Susan_I
July 28, 2026 · via Viator
Wonderful way to see Santorini!
Our tour with Victor was wonderful! He was so knowledgeable and the areas we were shown outside of Oía were amazing and not crowded at all. Oía was gorgeous just very crowded of course. Highly recommend this tour! You won’t regret it one bit! It paid for itself in my mind skipping that Gondola line. We were 1 of 3 cruise ships that were there that day and being the first off our ship didn’t mean we were the first to port. We simply got on the other boat and sailed directly to the next port, boarded our van and headed on to many beautiful sites. It was perfect!
事業者からの返答
Thank you for your comment and we hope to see you again in future.
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Brooke_R
July 28, 2026 · via Viator
Easy to use and quick...
Easy to use and quick entry. Tickets were sent night before as mentioned when purchasing. We didn’t use the audio within the Pantheon but listened before.
事業者からの返答
Than you for your comment and we hope to see you soon again. AJA Global Tours
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Alexis_W
July 5, 2026 · via Viator
Clear and concise
Very easy entry process and the audio guide is clear and only 15 minutes. Even the kids were entertained.
事業者からの返答
Hello; We tried to prepare eveything at the best condition for you and you were satisfied of your visit. But, we do not know what is the problem that you gave 3/5. It is strange; Anyway, have a good day. AJA Global Tours
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Q2783ZNleilat
June 27, 2026 · via Tripadvisor
A really nice tour
A really nice tour. Everything went smoothly, and we received the tickets on time. This allowed us to avoid the queue at the ticket counter. The audio guide was also very informative. Clear recommendation!
事業者からの返答
Thank you for your comment and we hope to see you again in future. AJA Global Tours