Reliable, On‑Time, and Stress‑Free Transfer from Civitavecchia
Weeks before our arrival at Civitavecchia Port on May 4, I arranged a private transfer with Airport Shuttle Italy to take my wife and me to Roma Tiburtina Station for our Italo fast train to Venice. Our driver, Oleg, arrived exactly at 9:00 AM — perfectly on time.
Communication from Airport Shuttle Italy was excellent throughout. They promptly acknowledged my booking, later reconfirmed it, and provided Oleg’s details in advance. Oleg himself messaged on the morning of pickup to confirm his arrival time.
The drive was smooth, safe, and comfortable, and we reached Tiburtina with well over an hour to spare before our train. I even sent the company a message afterwards to let them know how pleased we were with Oleg’s service.
Although this option costs more than taking the shuttle to Civitavecchia Station and connecting by train, the convenience, comfort, and stress‑free experience made it outstanding value for money for us.
If we disembark in Civitavecchia again and need a transfer, we will certainly use Airport Shuttle Italy.
Thank you to the company - and thank you, Oleg.
L
Lucia_C
May 27, 2025 · via Viator
Nightmare and expensive transfer
We didn’t get the service we paid for which by the way was too expensive!!! We disembarked from a cruise and were supposed to be picked up inside the terminal. We were on time waiting and waiting and 20 minutes later the chofer called me and told me that we needed to take a shuttle and go outside the port (it was like 10 minutes far away) we had to walk with our luggage and carry them to the meeting point he was. The chofer was an old man that couldn’t carry the luggage so we had to loaded into the van. The a/c of the van wasn’t working, the old man stopped at a gas station just to fill up the van, he didn’t offer us to stop for water or anything. He never talk to us during the whole time.
事業者からの返答
Dear Lucia,
Thank you for sharing your feedback. We are truly sorry that the experience did not meet your expectations.
We would like to clarify a few important points:
1. Port Regulations: Unfortunately, access to the cruise terminal area is subject to port authority rules, which can change without notice. On the day of your transfer, commercial vehicles were not allowed to enter the terminal area, and all passengers—regardless of service—were required to walk or take the port shuttle to the designated meeting point outside. This situation was beyond our control, and we did our best to inform you and assist accordingly.
2. Assistance with Luggage: Our drivers are instructed to assist with standard luggage to the best of their abilities, but they are not porters. Safety and driving responsibilities must come first. We regret if this caused any inconvenience.
3. Pricing: Our rates are calculated based on the type of vehicle, distance, and services included. We continuously monitor the market to remain competitive. For a private transfer from a port with multiple constraints, local taxis would typically charge significantly more than what was paid.
We understand your frustration and apologize for any discomfort. While some circumstances were out of our control, we are committed to using your feedback to improve our service.
Sincerely,
Sara
M
Michelle_H
May 11, 2025 · via Viator
From port to Rome
Picked us up on time and dropped us off at a convenient spot . Communicated with driver beforehand, so we knew we would be picked up on time
D
davesZ9187BD
July 1, 2024 · via Tripadvisor
Do Not Use for Transfers to Rome Cruise Port
Driver picked us up from the hotel late and although he was friendly and helpful the car was not authorised to enter the port despite having had an email exchange with Airport Shuttle Italy to ensure the transfer would take us to the ship, not the port entrance.
It took 30 mins of arguing with the office and a new taxi to get us to the ship.
If you are going to be dropped off at the port entrance save your money and get a standard taxi which has a fixed fee €40.00 cheaper than a pre booked car from Airport Shuttle Italy.
Apparently Airport Shuttle Italy do not pay the annual fee for all their cars to enter the port, if you get a car that isn't authorised they will expect you to get the shuttle bus from the port entrance - the same service a standard taxi provides.
S
Speedycat74
November 12, 2022 · via Tripadvisor
Great transfers
We used Airport Shuttle Italy for all our transfers while in the Rome area. They were waiting for us at the airport (Thank you!), and took us right to our hotel. We were picked up several days later and taken to Civitavecchia to board our cruise ship. After our cruise, they came to take us to the airport for our flight home. Good rates, and reliable transportation for our family.