Had to call driver because flight was 3 hours delayed but he came promptly. Good ride lots of local information
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
B
Brian_M
August 1, 2026
Not good
Ordered a limo got a taxi. Unacceptable. We paid limo rate for a taxi whose rate from airport was half what we paid. Waited over 30 minutes.
事業者からの返答
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.
S
Slackly
June 14, 2026
Very timely pick up.
Very timely pick up and drop off at our Airbnb. We’re definitely use the service again. Very professional and friendly.
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
B
Bill_C
June 10, 2026
Booked a limo, got a yellow cab.
Booked a limo from Vancouver airport to downtown. Website photo showed nice cars in fleet. Booked a limo. Got a yellow cab. Rip off.
事業者からの返答
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.
W
William_G
May 27, 2026
It’s double the price of...
It’s double the price of a taxi. The driver was nice but it seemed like forever to get there. When you arrive at the airport, you call a number in New York. Then you have to give them all the information and then they transfer you to a local dispatcher and you have to repeat everything again. I thought I was booking a regular sedan but it was a taxi. Never again.
事業者からの返答
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.
J
JIm
May 19, 2026
Not the best, won’t schedule sgain
Slow to pickup, poor English skills, very fast driver. Regular taxi although picture shows car service sedans. Misleading. Will not use them again when I travel. Price was good and competitive.
事業者からの返答
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.
J
Jennie_C
May 13, 2026
Vancouver Airport Pick-Up After a Long Flight
It was a relief to be met at the airport after a long flight - but it took some time to connect with the driver which was frustrating.
事業者からの返答
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.
M
Maureen_P
May 11, 2026
Poor customer service
I booked the service and realized that it was the wrong day so I called within 15 minutes and was told that it was past the time that you could change it and then I have to call Vader. I called and was told I had to go back to the provider and that they would reach out to me which they did not.
事業者からの返答
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.
M
Maria_A
May 11, 2026
Driver could not fit all...
Driver could not fit all the luggage in the taxi
Driver did not know where our hotel was
All info was given to viator before pick up, I was not satisfied with the service
事業者からの返答
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.
R
Robert_T
May 8, 2026
If we wanted a taxi, we would have hired one!
Received phone call from a TAXI CAB company upon arrival at YVR. Arranged pickup location. The driver was courteous and polite. The taxi was dirty inside and out.
We know how to hire a taxi. We hired clean private transportation to our hotel. We did NOT get it.
事業者からの返答
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.
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