We were run through the airport without a hello to a car that we loaded ourselves with little help. The car was hot and the driver kept breaking and swerving making it a very unpleasant ride, unfortunately.
事業者からの返答
Thank you for your feedback. We truly appreciate you choosing our service and are glad to know you arrived safely and on time.
We’re sorry to hear that certain aspects of the ride did not fully meet your expectations. Regarding the temperature, the vehicle provided for your trip was a 2024 model equipped with adjustable climate control, and our drivers are always happy to make adjustments upon request. We will also remind our drivers to check in more proactively with guests to ensure comfort.
As for the driving experience, safety is always our top priority. During this period, there is extensive road construction across Vancouver related to upcoming major events, which can result in frequent traffic changes and braking. That said, we will review this internally to ensure the ride is as smooth as possible whenever conditions allow.
In terms of communication, we understand that different guests have different preferences—some prefer a quiet and relaxed journey, while others appreciate more interaction. We will continue to train our drivers to better adapt to each guest’s expectations.
We would also like to mention that the service booked was our economy option, which focuses on safe, reliable, and punctual transportation. For guests seeking a more premium experience with enhanced comfort and a higher level of personalized service, we do offer upgraded vehicle options.
We truly appreciate your feedback as it helps us improve, and we hope to have the opportunity to provide you with a better experience in the future.
M
martha_b
January 12, 2026
Great Service
Super punctual, flexible, friendly. Highly recommended for everyone and particularly those who do not usually drive in snow
事業者からの返答
Muchas gracias por su preferencia y es un placer atenderle. ¡Felices fiestas!
G
Global759053
January 3, 2026
Great roundtrip shuttle service to Whistler!
Aaron with Fly Ocean Travel was amazing. Right on time, took care of all 9 bags, provided water for everyone and he was super sweet to our 3 girls.
We highly recommend his service for any airport trips or shuttles.
事業者からの返答
Thank you so much for you kindness input! We glad to hear you enjoyed our service. Happy new year to you all!
S
Stephen_F
March 17, 2025
Aaron was awesome driving...
Aaron was awesome driving in the snow and getting my family and I safely to our destination. He was punctual on time, and right there to meet us in the airport to pick up our luggage. He did a great job. Highly recommend him.
事業者からの返答
Thank you for using our services, it is great to know you had a good experience with us！Have a great vacation!
K
Katherine_C
February 4, 2025
Highly recommend!!
Was well worth the price! Aaron was a very friendly and efficient driver and made the experience overall very enjoyable for the 2.5hr drive. Flight was delayed a little over an hour and the team was very helpful and communicative with the change of drivers and stayed in contact for flight updates. Really a great service with a great team
事業者からの返答
Thank you for taking time review us! your feedback means a lot to us, we will keep working on provide great service!
X
Ximena_A
February 3, 2025
Great Service
Shane our driver knew so much; she was also a tour guide a the way to Whistler.
She was vey on time to meet us in the airport!
事業者からの返答
Thank you so much for taking time rating us, we will keep working on improving our service!
A
AuntieMRA_A
January 14, 2024
Great option
Great service. Driver sent his information so we could text about timing. Was waiting there when we left baggage claim. Drove safely.
M
Michelle_G
July 15, 2023
Perfect for our large group
Great luxury experience in the Limo. Perfect for all 11 of us so comfy - 2 of us are 6"4 and 6"9 many spcaes.
M
Molly_C
July 28, 2022
Great experience
This was a great service! The communication provided was superb about when and where to meet our ride.
事業者からの返答
Thank you so much for taking the time to leave us this amazing review. We hope to see you again.
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