Yehliu, Jiufen & Shifen Taiwans 北海岸昼夜ツアー

Thank you for your feedback. We sincerely apologize for the confusion and inconvenience you experienced at the meeting point. We would like to clarify that the guide’s contact details and full meeting information were shared one day prior to the travel date, as mentioned in your booking. This is to help guests easily reach the guide in case of any difficulty locating the group, especially at busy locations like Main Station. As this meeting point is a common departure area for multiple tours, it can sometimes be crowded. We appreciate your understanding and will continue working on improving clarity and coordination for a smoother experience. Regarding the tour operation, we cooperate with local partners, which is why the guide may have been representing a different brand on-site. We also value your feedback about the guiding at the stops and will share it with the team for further improvement. Thank you again for your comments, and we hope to provide you with a better experience in the future.

Thank you for your detailed and balanced feedback! We’re glad to hear that despite the cancellation of Yehliu Geopark, you enjoyed the experiences at Shifen, including the lantern activity and the beautiful Shifen Falls. We appreciate your comments regarding the timing of the lantern release and the duration of the Jiufen stop. Your suggestions are very valuable, and we understand how adjusting the sequence or timing could further enhance the overall experience for our guests. At the same time, as you mentioned, certain timings are arranged to accommodate optional activities such as the tea experience, but we will certainly take your feedback into consideration for future improvements. Thank you again for sharing your experience, and we hope to welcome you on another enjoyable tour in the future!

Thank you so much for your wonderful and detailed feedback! We’re delighted to hear that you enjoyed exploring Yehliu, Shifen, and Jiufen, and that each stop left such a memorable impression. It’s especially heartwarming to know that Vicky made your experience even more special — we’ll be sure to share your kind words with her. We’re thrilled that the pacing, atmosphere, and overall experience met your expectations. Thank you for recommending the tour, and we hope to welcome you again on another unforgettable journey in Taiwan!

We are truly sorry to hear about your disappointment and the misunderstanding regarding the group size. We completely understand your frustration and regret that this situation affected your experience. As mentioned in our booking details, the maximum group size is 15 people per booking, and guests can book for up to 45 participants in total. Unfortunately, in this instance, multiple bookings on the same tour date resulted in a larger overall group. We have issued a full refund for your booking, and we kindly request you to review the refund status with Viator. Please rest assured that we take guest feedback seriously and will work on communicating this policy more clearly to avoid future misunderstandings. We sincerely apologize for the inconvenience caused and hope we can provide you with a much better experience in the future.

Thank you for your wonderfully detailed review and for sharing your experience on the Yehliu, Jiufen & Shifen Day/Night Tour. We’re delighted to hear that you enjoyed the beautiful ocean views, green spaces, and the unique cultural activities along Taiwan’s north coast. It’s great to know that Vicky made such a positive impression with her local knowledge, thoughtful recommendations, and helpful tips to avoid tourist traps — she will be thrilled to hear your kind words. We also appreciate your practical advice to future travelers about comfortable shoes, sun protection, and bringing local currency, which will surely help others prepare for this adventure. We’re so pleased you enjoyed each stop — from exploring the geological park under the sun, to the memorable sky lantern experience, and finally strolling through the charming old village. It’s wonderful that you found time to shop for souvenirs and immerse yourself in the local flavors. Your high recommendation means a lot to us, and we look forward to welcoming you back for more memorable experiences in Taiwan.

We’re delighted to hear that your tour of Yehliu, Jiufen, and Shifen was such a memorable and smooth experience. It’s wonderful to know you enjoyed the geological beauty of Yehliu, the charm of Jiufen Old Street, and the peaceful magic of releasing a sky lantern in Shifen — some of Taiwan’s true highlights. We’re especially glad our guide made you feel at ease throughout the day, and that the pacing and transport met your expectations. Your kind words encourage us to keep delivering exceptional experiences to all our guests. We hope to welcome you again on another adventure in Taiwan or beyond!

Thank you for taking the time to share your feedback. We’re glad to hear you found the tour worthwhile for exploring Taiwan’s northern coast, especially on a tight schedule. We truly value your comments regarding the guide’s interaction — we apologize if it fell short of expectations. Your input helps us continue to improve the quality of our experiences, and we’ll ensure our team is reminded of the importance of engaging more meaningfully with guests. We appreciate your understanding and hope to serve you better in the future.

Thank you for taking the time to share your experience. We sincerely apologize for the disappointment you faced during your tour of Yehliu, Jiufen, and Shifen. We understand how important an English-speaking guide is, especially for first-time visitors, and we deeply regret that the experience did not meet your expectations. For smaller groups, our policy (mentioned in the tour description) states that in case of limited seating in a 5- or 9-seater vehicle, a separate guide may not be provided, and the driver may use translation tools instead. However, we understand that this arrangement can be challenging for guests who rely on live explanations and cultural context in English. We also regret that the refund offered did not meet your expectations. Our team reviewed the case in line with our standard policy and the services rendered, and while we understand your perspective, we hope you can appreciate the limitations of last-minute changes and fixed tour costs. Your feedback has been shared with our operations team to review future arrangements more carefully, especially regarding guest comfort and communication clarity. Thank you once again for your valuable comments. We hope to have the opportunity to offer you a better experience in the future.

Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you experienced. We understand how disappointing it must have been to join a tour that did not meet your expectations, particularly with the language barrier and the missed stop. Please allow us to clarify that when smaller vehicles such as a 5- or 9-seater are used, a dedicated English-speaking tour guide may not be present, and the driver-guide may use translation software to assist communication. We recognize that this arrangement may not have been ideal in your case, and we are actively working to improve how this is communicated at the time of booking to ensure clarity. Regarding the skipped visit to the waterfall, we are currently investigating the reason for the change in the itinerary and apologize sincerely for any disappointment caused. We take such matters seriously and will ensure this is addressed with the relevant team. Your feedback is invaluable, and we appreciate your understanding as we strive to improve. If you haven’t already, we encourage you to reach out to us directly so we may further assist you.

We sincerely apologize for the inconvenience you experienced on your tour. We understand your frustration and truly regret that the service did not meet your expectations. To clarify, as stated in our tour details, when a 5- or 9-seater vehicle is used, a separate English-speaking tour guide is not assigned. In such cases, the driver also acts as the guide and may use translation software to assist with communication. This is a common setup for smaller group sizes and helps us keep the tour more intimate and efficient. We understand, however, that this may not have been clear at the time of booking or may not have aligned with your expectations. Your feedback is important to us, and we are reviewing how we can better communicate this point during the booking process to avoid future misunderstandings. Regarding your refund request, we are currently in communication with Viator to resolve this matter fairly. We truly value your experience and appreciate your feedback, as it helps us improve our services. Thank you for your understanding, and we hope to have an opportunity to serve you better in the future.