SCAM - DON'T BOOK - use other options on the pic added here instead 不要预订这家公 - この会社を予約しないでください.
DON'T BOOK THIS COMPANY - 不要预订这家公 - この会社を予約しないでください.
Go on the pic here and USE THESE OTHER OPTIONS INSTEAD
- I am NOT reviewing the actual Ballon ride as I didn't get to experience it. I am reviewing the {DON'T go wild ballooning} customer service. The Fraser family will do everything in their power to screw you OUT of your money. If you have any issue at all with your flight GOOD LUCK - you are on your own. Really snappy bad attitude (harry and Mia Fraser) will try to SCAM you. BE CAREFUL - DON'T BOOK.
事業者からの返答
Hello Renata de Oliveira & Adam Miller,
While we’re sorry to hear that your experience didn’t meet your expectations, we feel it’s important to clarify a few key points for the benefit of others reading this review.
We always welcome constructive feedback, but we also believe it’s important to provide an accurate account for the benefit of other customers.
We’d also like to address an important concern; while we absolutely welcome constructive feedback, we cannot condone the nature of the communication that followed your review. Our records show repeated contact that was distressing for some of our staff. We take the wellbeing of our team seriously and ask all customers to engage respectfully, even in situations of disagreement.
Go Wild Ballooning has been operating safely and professionally for over 36 years. As with all hot air balloon operators, our flights are entirely dependent on weather conditions. We understand how frustrating a cancellation can be, but safety will always come before convenience — and this is made very clear when booking.
In your case, your voucher was valid for 12 months and was purchased through a third-party provider. After your two weather-related cancellations, it was your responsibility to rebook and complete your flight within the validity period.
You did not reschedule and subsequently you allowed your voucher to expire.
Our records show that we offered several options — including a ‘standby flight’ — to help you complete your ballooning experience. Unfortunately, all offers were ultimately declined.
While we sympathise with the logistical challenges of travel and scheduling, these are clearly outlined considerations when booking any weather-dependent activity.
We’re disappointed by the tone and content of your review, particularly as we did attempt to assist multiple times. Additionally, claims made against members of our team, specifically Harry & Mia Fraser, are unfounded, as there was no communication between you and these individuals. We ask that public commentary remain accurate and fair.
Our team remains committed to delivering safe and memorable ballooning experiences to all our future passengers.
We wish you both all the best.
Sincerely,
Go Wild Ballooning Management