ヨットレンタル60フィート|+2無料ジェットスキー|マイアミ川|シープール

Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. After reviewing your reservation, we'd like to clarify a few points for future guests. Your group arrived later than the scheduled departure time, which reduced the amount of time available during the charter. Because of the late arrival, there was not enough time to safely inflate and set up the floating pool before returning to the marina. The floating pool is completely free and is included with the charter whenever time and conditions allow. There is no extra charge for its use. Regarding the jet skis, our listing clearly states that two jet skis are included for 30 minutes each on qualifying charters. This information is disclosed in the listing before booking. The required paperwork and safety procedures are mandatory and are in place to comply with regulations and ensure everyone's safety. We always encourage guests to review the listing details before booking, and we're happy to answer any questions in advance. We strive to provide every guest with a great experience and appreciate the opportunity to clarify these points.

Thank you for your feedback. We're sorry to hear that your experience was disappointing. We would like to clarify for future guests that our listing clearly states, in bold, that guests **must contact us before arriving at the marina**. This is an important part of the booking process because, as a bareboat charter company, we are required to complete the captain selection process and coordinate your departure time in advance. Captains may not be available at every hour, which is why departure times must be confirmed with us before your charter. If guests arrive at the marina without contacting us first, there may not be a captain assigned, a yacht prepared, or a reservation scheduled for that time. For this reason, we do not automatically reserve a departure time until we have spoken with the guest and completed the required coordination. We make every effort to accommodate our customers, but arriving without prior communication can unfortunately prevent us from doing so. We encourage all guests to carefully review the booking instructions and contact us after booking so we can ensure everything is ready for a smooth and enjoyable experience.

We are genuinely sorry to hear that you were dissatisfied with your experience. That said, we feel it is important to provide additional context for future guests. After your charter, although we did not believe a refund was warranted under our policies, we still provided you with a **$300 goodwill refund** as a gesture of good faith because we always strive to resolve concerns fairly and professionally. We were disappointed to see this review despite our efforts to accommodate your concerns. Throughout the charter, the full service was provided as booked. At no point during the trip did you or anyone in your group express dissatisfaction or report any issues to the captain or crew, which would have given us the opportunity to address them immediately. All of the complaints were raised only after the charter had concluded. Regarding the additional charges, all third-party fees—including fuel, crew, and the marina pick-up fee—are clearly disclosed in the listing and again before booking is finalized. These are standard operational costs and are never hidden from our guests. Regarding the floating pool, it was not deployed because your group departed later than scheduled while waiting for the remaining members of your party to arrive. Due to the delayed departure, there was unfortunately not enough time to safely set up and enjoy the floating pool while still completing the planned itinerary. We also took your comments about the jet skis seriously and immediately investigated them. We requested photos or other evidence of the "old" or "broken" jet skis you described, but none could be provided. We were therefore unable to verify those claims. Nevertheless, we continue to inspect and maintain all of our equipment to ensure it meets our standards. As for the crew, we are sorry that you felt the service did not meet your expectations. We will certainly review your comments with the team, as providing attentive and professional service is very important to us. Finally, we would like future guests to understand that this is a **private luxury yacht charter** reserved exclusively for one group. The price reflects the exclusive use of the yacht, privacy, professional crew, and luxury experience—not a shared excursion. We work hard to provide a premium experience and believe the value of our charters is reflected in the many positive reviews we have received. We respect every guest's opinion, but we do not believe this review accurately reflects the service that was provided or the efforts we made to resolve your concerns, including the **$300 goodwill refund** we voluntarily issued after your charter.

Thank you! We're so glad you had a fun time. It was a pleasure having you on board, and we look forward to welcoming you back soon! 😊

¡Muchas gracias! Nos alegra muchísimo que hayas vivido una experiencia única e inolvidable. ¡Será un placer recibirte nuevamente a bordo! 😊🚤

Thank you! We're so glad you had an amazing time with your family and friends. We'd love to welcome you back next summer! ☀️🚤😊

Thank you so much for your wonderful review! We're delighted to hear that you and your family had such a fantastic time and enjoyed the beautiful places and our service. We hope to welcome you back on board again soon!

¡Muchas gracias por sus lindas palabras! Nos alegra muchísimo saber que le encantó la experiencia. ¡Esperamos recibirlos nuevamente muy pronto!

¡Muchas gracias por su reseña y recomendación! Nos alegra saber que disfrutó de la experiencia. ¡Será un placer recibirlos nuevamente muy pronto!

¡Muchas gracias por su reseña! Nos alegra muchísimo saber que tuvo una experiencia increíble. Será un placer recibirlos nuevamente para crear más recuerdos inolvidables. ¡Los esperamos pronto!