クートネー川での急流下り-半日

Thanks so much for joining us on the river and for the 5 stars! We’re thrilled to hear you enjoyed the scenery and snacks. 😊 Because of the remote nature of the river, our trips do include a shuttle to and from the river—part of the adventure and, at certain times of year, a great opportunity to spot wildlife along the way! For future guests, the full experience includes check-in, the shuttle, gearing up, a safety talk, rafting 18 km of river, a snack break, more rafting, getting back to shore, and the return trip to Radium. We’d love to have you back to explore more of our trips, including options that offer up to 45 km on the water for those looking for even more time paddling! Thanks again for choosing Kootenay River Runners! We hope to see you back on the river soon. 🌊

Thank you for this great review! We're stoked to hear this is by far your best experience and so glad you could join us on the river!

Thank you so much for the amazing review! We’re thrilled you had such a fun and memorable trip. We’ll be sure to pass your kind words along to Tony! We’re glad the sunshine, cinnamon rolls, stunning views, and splash battle made your experience even better. We’d love to have you back for another adventure!

Thank you so much for your kind review! We're thrilled your family's first rafting adventure was such a memorable one. We'll be sure to pass your compliments along to Quentin. It means a lot that you'll be recommending Kootenay River Runners, and we look forward to welcoming you back on the river!

Hi JT, I have responded to this review on another platform, but we are happy to provide more information of the details, our intentions, etc here. I am sorry you have this feeling of your experience. We can appreciate there was anxiety and uncertainty in the situation. Our intention was certainly not for greed or to provide bad customer service, but rather to provide reassurance and to discuss details with groups to help with trip organization. We certainly always try to make the best of situations. To clarify some information at the time of your tour the power outage was not quite 12 hours (overnight). The tour left at 8:30 am and there was no risk to safety for fires, etc. The fire responsible for the power outage was over 100km away and actively being targeted. You are correct that there was no gasoline available and limited food and truthfully that was part of the encouragement to attend. As there was limited availability at the time, attending the trip would allow you to enjoy our food and tour and allow some time for perhaps the situation to improve. The trip ended at 1:30 with plenty of time to alternatively return East if that was your comfort level if the situation didn’t change. It is not uncommon for it to be resolved in this timeframe and there was no communication from local authorities that the outage was going to be extended or certainly no advisory that there was a need for people to leave or to evacuate. We do not expect guests to gather all of the local safety info or predict. We also leave that to local authorities and there was no risk for our trip to operate safely. For further information cell service was also available as I do believe we chatted on the phone as we did not have any discussion regarding cancellation in our office that day, the fire situation improved early in the afternoon and the power was returned later that evening (approx 24 hours). We provided a fun and safe trip that many enjoyed, to salvage some fun in a stressful situation for some. Please note that our tours also require minimum numbers to operate safely and in some situations allowing last minute cancellations can cause cancellations for other guests that are eager for the tour, which they have scheduled. I am sure future guests can see that we aim to provide great customer service and safety for all of our tours from our numerous years operating and our reviews. Our company also does work hard to provide our tours at a low cost and a lot of value. For example the tour you participated on is $100-$120 for a 5 hour guided tour with transportation, gear & food. Our family owned and operated business has operated with many concerns of wildfire, power outages, etc in the past and our first priority is always safety. We would never operate if safety was a concern, however that was not the case. Many guests thanked us for the reassurance, but we understand that everyone has their own comfort level, from my recall of our phone call I misunderstood that you were within yours to attend our trip. We further apologize for that misunderstanding. If you have further concerns please feel free to contact us directly, we would be happy to discuss.

Thank you for leaving us this great review! Stoked to hear about your time on the river with Zach and how much you enjoyed it.

Thank you for taking the time to leave us this review! Awesome to hear about your trip and how much the family loved it, we hope you can book again in the future!

Sweet! Glad you had a blast with our Kicking Horse crew in Golden. Hope to see you again on the river!

We're stoked to hear that you had such an awesome time with Tony that you decided to stay on for the full day! Seeing the waterfall is something you definitely didn't want to miss out on. We hope you can join us again for another river adventure in the future.