ブルーマウンテンズ・デイ・ツアー W シーニック・ワールドとシドニーからのランチ

Thank you so much for your lovely feedback. We’re very happy to hear your family enjoyed the tour. It was our pleasure to provide the service, and we’ll pass your kind words to the driver as well.

Thank you so much for your kind words and wonderful feedback. We’re truly delighted to hear that you had a great experience and enjoyed the relaxed pace, as well as the friendliness and professionalism of our guide and companions. Your satisfaction means a lot to us. We look forward to welcoming you again on your next tour and creating even more memorable experiences for you.

Thank you so much for your kind words and wonderful feedback. We’re truly delighted to hear that your dream trip became a reality with Zara World Travel Pty Ltd. It was our pleasure to assist you, and we sincerely appreciate your trust in our services. We look forward to welcoming you again and creating many more memorable experiences for you in the future.

Dear Liliana, Thank you for your feedback. We would like to kindly clarify the booking to avoid any confusion for future travelers. Your reservation was made for Blue Mountains Day Tour with Scenic World and Lunch Product code: 294441P10, which is a shared group tour. We do offer a separate private tour option, titled: Blue Mountains Private Sightseeing Day Tour from Sydney Product code: 294441P2, which guarantees exclusive use of the vehicle for your party only. It appears there may have been some confusion between these two different products at the time of booking. The tour you joined operates exactly as described in the product listing, including shared transportation with other guests. We sincerely regret the misunderstanding and appreciate the opportunity to clarify this distinction so other customers can make an informed choice when booking. Thank you for sharing your experience. Kind regards, Ismat Jarin Zara Travel and Tours

Dear Richard, Thank you very much for taking the time to share your feedback regarding your recent tour with booking reference 1346213819. We sincerely appreciate you bringing this matter to our attention. We are truly sorry to hear about the confusion and discomfort experienced during the tour. Please allow us to clarify that this product is listed as a group (shared) tour, not a private tour. As per the tour details, the maximum number of travelers per product is up to 15, and guests may be required to share the vehicle with other participants. We understand that both parties were surprised, and we regret that this was not clearly understood prior to the tour. We also acknowledge your feedback regarding vehicle comfort and will certainly take this into consideration for future service improvements. Your request for reimbursement has been noted and will be reviewed in line with the tour’s terms and conditions. Our team aims to be fair and transparent, and we will be in touch should any further information be required. Once again, we apologize for the inconvenience caused and thank you for your understanding. Please do not hesitate to contact us if you have any further questions or concerns. Kind regards, Zahid Customer Support Team Zara Travel and Tours Australia

Dear Emi, Thank you for sharing your feedback. We appreciate you taking the time to outline your experience. On the day of your tour, there was an unexpected last-minute change to the scheduled driver/guide. To ensure the tour could still operate as planned rather than being cancelled, an alternative licensed chauffeur was arranged. This was done in good faith so guests could proceed with their itinerary. Your visit also coincided with one of the busiest peak travel periods of the year in the Blue Mountains. During such times, high visitor numbers at Scenic World and dining venues can result in queues and delays that are outside the direct control of tour operators. We understand that expectations can vary, and we appreciate the opportunity to provide this clarification for context. Your comments have been noted and reviewed internally. Thank you again for your feedback. Ismat Jarin

Dear Mr. Eric, Thank you very much for your wonderful feedback. I’m so glad you and your friends enjoyed the Blue Mountains tour and that I could show you the highlights before the crowds arrived. It was a pleasure hosting you, and I truly appreciate your kind recommendation. I look forward to welcoming you again on your next visit to Sydney. Sincerely, Zahid

Thank you so much for your kind words! We’re delighted you enjoyed your Blue Mountains tour and made the most of your day. Your recommendation means a lot to us. We look forward to welcoming you again on another adventure.