VIPサミットワンバンダービルト＆グランドセントラルガイドツアー

Niklki, Thank you so much for your wonderful review! We’re thrilled to hear that you and your daughter had such an amazing experience with Alex. It’s fantastic that his knowledge, friendly approach, and attention to detail made the tour both fun and informative. We’re delighted it exceeded your expectations and truly appreciate your 100% recommendation!

Thank you so much for your wonderful feedback! We’re delighted to hear you had such a personal and enjoyable experience with your guide. It’s great that she was able to tailor the tour to your interests and make you feel so comfortable throughout. We’re sorry you didn’t get the chance to join her on the other tours, but we hope you’ll visit us again soon — we’d love to welcome you back for another great experience!

Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed the Grand Central Station tour and the sweeping views from the Vanderbilt Tower. Ryan will be so pleased to know his knowledge and storytelling made the experience both educational and engaging. It really is more than just an observation — it’s a true journey through New York’s history! We hope to see you again soon on another one of our tours in the USA or Europe.

Thank you so much for taking the time to share your feedback. We are genuinely sorry to hear that your experience didn’t go as smoothly as it should have. Unfortunately, on the day of your tour, our expert first-class guide was unexpectedly delayed due to a signal failure on the subway line, which left them stuck on a train for a considerable amount of time. This was truly beyond our control, and we deeply regret the inconvenience it caused. That said, we did our best to ensure you still had the opportunity to enjoy the One Summit experience. Our customer service team reached out to you promptly and shared your Summit tickets via WhatsApp so you wouldn’t miss your entry. They stayed in touch to provide you with updates every step of the way. We’re glad that despite the situation, you were able to enjoy a fully guided tour of Grand Central Terminal prior to entering Summit—earlier than scheduled, just before 11:00 a.m., rather than the original 11:30 a.m. slot. We completely understand your frustration, and we’re truly sorry that the unexpected delay impacted your perception of the overall value. This isn’t the kind of experience we aim to deliver, and your feedback is being taken seriously so we can do better. Thank you again for sharing your thoughts, and please know that we’re working hard to ensure future guests enjoy the seamless, enriching experience we’re known for. Warm regards,

Thank you so much for taking the time to share your feedback. We are genuinely sorry to hear that your experience didn’t go as smoothly as it should have. Unfortunately, on the day of your tour, our expert first-class guide was unexpectedly delayed due to a signal failure on the subway line, which left them stuck on a train for a considerable amount of time. This was truly beyond our control, and we deeply regret the inconvenience it caused. That said, we did our best to ensure you still had the opportunity to enjoy the One Summit experience. Our customer service team reached out to you promptly and shared your Summit tickets via WhatsApp so you wouldn’t miss your entry. They stayed in touch to provide you with updates every step of the way. We’re glad that despite the situation, you were able to enjoy a fully guided tour of Grand Central Terminal prior to entering Summit—earlier than scheduled, just before 11:00 a.m., rather than the original 11:30 a.m. slot. We completely understand your frustration, and we’re truly sorry that the unexpected delay impacted your perception of the overall value. This isn’t the kind of experience we aim to deliver, and your feedback is being taken seriously so we can do better. Thank you again for sharing your thoughts, and please know that we’re working hard to ensure future guests enjoy the seamless, enriching experience we’re known for. Warm regards,

Monique, thank you for your wonderful review! We’re so glad you enjoyed the Grand Central Station tour and that Christine made the experience even better with her deep knowledge of the history. She truly knows how to bring those historic details to life! If your travels take you to other cities, be sure to check out our tours across Europe and the USA for even more incredible experiences. We’d love to see you again soon! 🌍✨

Hello and Thank you very much for your feedback! We’re sorry you had difficulty finding your guide at the start of the VIP tour, but we’re thrilled to hear you had a fantastic experience once you got into the elevator and reached the top. Always double-check your tour Coucher for the exact meeting location. If you’re traveling to another city, don’t hesitate to explore our other tours across Europe and the USA for more incredible experiences. We hope to welcome you again soon! 🌍✨ Best Regards, Merci beaucoup pour votre retour ! Nous sommes désolés d’apprendre que vous avez eu des difficultés à trouver votre guide au début de la visite, mais nous sommes ravis que vous ayez passé une super expérience une fois arrivé dans l’ascenseur et au sommet. Si vous voyagez dans une autre ville, n’hésitez pas à explorer nos autres tours à travers l’Europe et les États-Unis pour d’autres expériences incroyables. Nous espérons vous accueillir à nouveau bientôt ! 🌍✨

Hi Panicke, thank you for your review. Thank you for your high praise for the tour and for One Summit Vanderbilt. The tour offers excellent value for money, led by a certified expert first-class local guide with priority timed entry tickets to the Summit as well as a fully guided tour of Grand Central Station. Best Regards,

Hello, and thank you for sharing your feedback. We want to clarify that there seems to have been a misunderstanding regarding your tour. We are a tour operator offering a fully guided experience of two major New York attractions: Summit One Vanderbilt and Grand Central Station. Your tour guide was present at the designated meeting location, along with a group of 16 other guests. Unfortunately, you arrived more than 30 minutes after your scheduled tour time and did not check in with the guide, which led to you missing the tour. When booking, it's important to check in at the meeting location as indicated on your voucher. We apologize that your late arrival impacted your experience, but this is something outside of our control. Thank you for your understanding, and we hope this helps clarify the situation. Best regards,

Hello Mark, Thank you for your feedback. We’d like to clarify the situation regarding your tour booking. Our tour is a combination experience, including both The Summit One Vanderbilt and a fully guided tour of Grand Central Station. The tour was conducted as planned, with your guide present at the meeting location, along with a group of 16 other guests. The tour began at 8:45 a.m., after a brief check-in starting at 8:30 a.m. The group waited an additional 15 minutes for late-arriving guests. The group first visited Grand Central Station and then proceeded to Summit One Vanderbilt, where we had a timed entry at 10:00 a.m. We understand that you chose not to participate in the Grand Central portion of the tour, as you mentioned that you only signed up for the Summit One Vanderbilt experience. However, we want to clarify that our tour is designed as a combined experience, and both attractions are included in the itinerary. We hope this explanation clears up any confusion. Thank you for your understanding, and we appreciate your feedback. Best regards, Sean Customer Service