ハノイVIP寝台バス送迎（サパタウンまで）

Bus was not super clean to start with but thr real let down is when we asked the driver for a bathroom break, he said to wait 40 mins but it took 1h40! He didnt seem to care and almost laugh when we told Him it was an emergency. Cannot recommend this company because of the poor customer service and attitude of the driver

It was a bit chaotic to find the bus. A bus arrives that looks like the one we ordered, but the lady on the bus says we shouldn't take this one. She says it's a bit uncomfortable, we just have to go to the information and get help. The bus was delayed regarding our agreed time, so we got a little stressed. Upstairs in the information she became very confused when I said I had been sent over here. She said it was the right bus, and that we should squeeze into the bus again before it drove off. I go back to the lady and she looks at me as if I am an idiot. Jet says the reception says it's this bus, and she quickly looks in her papers again and says we can come in now. The bus tour itself was a bit bumpy and the otherwise "enthusiastic and experienced" driver was not very friendly or enthusiastic. The trip itself was okay, and we got some sleep and thus saved time, but we are trying to take the train back to Hanoi instead.

We were having second thoughts of using the sleeper bus but it was really very comfortable and the bus was clean - no shoes and provided us with water and towel wipes. The bed has a massager and an ample sized TV. Very prompt and organized. We did not wait long. The best part of it all was when we met our agent Lucy. She was God sent as a she helped us navigate Hanoi - shared with us info on where to go for food and shopping, assisted us with our Grab transportation to the airport which we were so late I was dreading that we might miss our plane. I will definitely book with your company again and will refer all my family and friends assuring them of a smooth and fully packed activity trip in Vietnam. Thank you for all your help Lucy!

We had an excellent experience with Vietnam Vacations Travel. Our group of 20 was handled smoothly and efficiently from start to finish. Hung was outstanding—he communicated clearly and promptly from our very first contact all the way through the actual trip. The pick-up and drop-off transfers from Hanoi to Sapa were perfectly organized and stress-free. What truly impressed us was the level of care even after the transaction was completed—Hung continued to offer support and assistance whenever needed. Highly professional, reliable, and genuinely customer-focused. I would strongly recommend Vietnam Vacations Travel to anyone planning a trip to Vietnam, especially for group travel.

Comfortable bus, but we must keep the position lying down, impossible to sit. We made two stops, one after 1h30 drive (stop more than 20 minutes) and another 2h30 later for lunch on a kind of highway rest area. We only found chips and then we realized that the expiry date was well past. Quite pleasant trip, you fall asleep easily. Upon arrival in Hanoi, we were only 500 meters from our hotel (5-6 minutes) and to our great misunderstanding, the driver took a completely different route to drop off all other trips to their hotels further away. We spent an hour in the minibus, unable to speak to the driver who did not understand a word of English.

I am very satisfied with the recumbent bus from Ha Noi to Sapa . Miss Hien / Lucy has arranged everything well from pick up to hotel drive for the clientele with charm and warmheartedness. Best recommendation .

This is for HK lines. TV did not work in my berth. TV stayed lit but not working with my wife's berth. Bed was not cleaned. Garbage was in the remote pocket. Bed does not rise. Suspension on bus is shot. Some marketing genius placed LED lights along the side of the bus windows, so the cabin stays lit like a disco. The driver could not find RPM's for the manual transmission to match the gear, so the engine consistently sputtered and vibrated the whole time. The driver could not keep the bus in a straight line. We rocked back and forth the whole time. Pick up was late, and discharge to vans delivering us to the hotels was disorganized. There is no bathroom, but three stops for pay toilets

Everything was perfect: vip cabin bus was pick up on time , cabin very clean and comfortable. Staff very professional and take care us all the time! High recommend that company 😘

We took the Night Bus from and to Hanoi / Sapa. Great experience.. very comfortable and very well organized, blanket, water.. Concerning the organization from the reservation office, fantastic service, reactivity, professionalism, helpfulness and kindness. I would highly recommend this service.