イドラ、ポロス、エギナ アテネからのデイクルーズとオプションのVIPアップグレード

Thank you for sharing your feedback. We are sorry to hear that the experience did not meet your expectations. We would like to clarify that the itinerary was operated exactly as advertised. Our published schedule clearly indicates the duration of each stop on the three islands, as well as the sailing time between Athens and each destination. Since this is a three-island cruise, part of the experience naturally includes time spent on board while traveling between the islands. Regarding the excursion you mentioned, this was an optional activity offered for purchase on board. Participation is entirely voluntary, and guests are under no obligation to book or pay for any optional excursions. Guests who choose not to participate are free to explore the island independently during the scheduled stop. We appreciate your comments and will take them into consideration as we continuously review our services. Thank you for taking the time to share your experience. Kind regards Hara Kritikidou Customer Service Manager

Thank you for your feedback and we informed the cruisescompany accordingly. The return boarding times announced at each island are indeed strict and necessary for operational and safety reasons, as the cruise must follow a scheduled maritime timetable approved by the port authorities. Regarding Poros, the stop duration is exactly as described in the itinerary and is shorter compared to the other islands due to port scheduling restrictions. This is standard for all one-day cruises operating this route and is clearly known in advance. Concerning the delay in Aegina, please note that on that specific day there was a temporary delay caused by the late return of optional excursion coaches transporting passengers back to the port. In such situations, the vessel cannot depart leaving guests behind. While we understand this may have been frustrating, the delay affected all passengers equally and was not intentional disregard toward guests onboard. We also note that your review focuses entirely on timing matters and not on the cruise experience itself, the islands visited, onboard services, staff, meals, or overall organization provided during the day. Customer satisfaction remains important to us, and we always strive to deliver the best possible experience within the operational realities of a busy shared day cruise. Best regards, Hara Kritikidou Customer Service Manager

Cher Pierre, Nous sommes désolés que cette expérience n’ait pas répondu à vos attentes. Cependant, nous souhaitons préciser que cette croisière est une excursion d’une journée très populaire et partagée avec de nombreux voyageurs internationaux. La durée de navigation entre les îles ainsi que les temps d’arrêt sur chaque destination sont clairement indiqués dans le programme publié avant la réservation. Les escales sont conçues pour offrir un aperçu des îles du golfe Saronique dans le cadre d’une excursion d’une journée au départ d’Athènes. Les voyageurs souhaitant explorer chaque île plus en profondeur préfèrent généralement des séjours de plusieurs jours. Concernant l’affluence à bord, la capacité du bateau respecte toutes les réglementations maritimes et de sécurité en vigueur. Nous comprenons néanmoins que pendant la haute saison, l’ambiance puisse sembler animée en raison du grand nombre de passagers internationaux. Nous regrettons également si le comportement de certains voyageurs concernant le tabac a affecté votre confort, même si les espaces fumeurs sont définis selon les règles du navire. Nous vous remercions malgré tout pour votre retour, qui nous aide à améliorer continuellement nos services. Merci Hara

Dear Kristine, Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience on board did not fully meet your expectations. Please allow us to clarify a few points regarding the cruise conditions. As this is a shared cruise, guest capacity is managed in accordance with the official winter operational protocol, which allows for up to 300 passengers on board. While the vessel was operating within these regulated limits, we understand that it may have felt crowded at times, and we truly regret any discomfort this may have caused. Regarding the lunch service, the meal is offered in buffet style and includes a variety of options designed to cater to different tastes. We are sorry to hear that it did not meet your expectations in terms of selection or quality, and we appreciate you bringing this to our attention. Your feedback is very valuable to us, and we will make sure to share your comments with the relevant team for review and improvement. We hope to have the opportunity to welcome you again in the future and provide you with a more enjoyable experience. Thank you Hara