WATCH OUT FOR THE DEPARTURE
We spent 5 days at the CORAL AZUR hotel (19 09 26) for the 3rd time, which was great during those days. The problem was that on the day of departure, in the morning at 11 a.m., our luggage was brought to the front desk while waiting for the bus that was supposed to take us back to the airport at 1 p.m. Upon the bus's arrival, when the bus driver decided to collect our suitcases, they were no longer there. The porters put our luggage into a taxi that was leaving for another hotel. As an owner myself, I lost it and told them that they are incompetent. Because before loading suitcases, they should have first asked the customers if they were indeed theirs. Fortunately, the taxi was still on-site, which meant we were able to recover our suitcases. So, future customers, beware. That can happen to you!
D
DayTrip620732
July 31, 2026 · via Tripadvisor
There were several inconveniences, and no real special guest relations for the money we spent.
Our family stayed in 2 rooms on July 23 and 24. We requested connecting rooms, and were told by the front desk they were connected. Upon checking into 1137 and 1139, they were NOT connected. Please don't tell a guest they are connected, if they are not. On July 23, an emergency fire alarm sounded on our 11th floor to 'evacuate' the area immediately. This was at about 9:15 and the alarm was on for nearly 10 minutes, as we all walked down 11+ flights of steps. Everyone congregated in the lobby, and we were not directed outside(which seemed odd for a fire emergency). No one announced anything more, and numerous guests asked, receiving no information.
After 45 minutes of waiting inside- with a toddler ready for bed, with no announcements to return to our room, I insisted on speaking to a manager. His response was "yeah, it's safe now to go up to your room". GOOD THING I ASKED, or we may still be waiting for the proper emergency procedure announcement. No explanation whatsoever.
The make up mirrors are a special added touch, but mine, nor the other room had lights that actually worked. Do they all need new batteries?
In general, the music is the loudest I've ever heard everywhere! The only place without blasting music was in our room. Yes, the casinos were smoke filled, and all of us coughed a lot. That was the quickest access to our parked vehicle.
6
683ranin
June 29, 2025 · via Tripadvisor
Stay at Tamassa Hotel. Bel Ombre, Mauritius
Went there for my Birthday Anniversary.
As from check in to check out,the care of the staff has been fabulous. I enjoyed every minute of my stay. My most heartfelt thanks to Pravesh, Suraj ,Altaaf and all those from reception , F&B ,Housekeeping.
4
461darinb
January 16, 2024 · via Tripadvisor
Our holiday experience
H i there , i'm leaving this very honest review of our visit to the Paradisus Hotel in Lanzarote between 9-15th Jan 2024.
The hotel is approx 20-25 mins from the airport which in itself is great as it's always good to start your hols without the hustle and bustle or very long waiting times that can happen at quite a few airports.
Once we arrived at the hotel we were very pleased with all that we saw. It's very clean, staff were very welcoming, polite, well dressed as you would expect given that it's supposed to be one of the elite hotels on the island.
Our room wasn't ready for us to enter straight away but we were told we could use all the facilities from the off once we had checked in.
We took ourselves to get some refreshments drink & food and sat near the pool in the sun, great start.
The rooms were very clean, bright, spacious etc so, again a great big plus.
As we progressed through our holiday i can honestly say we thoroughly enjoyed our time there but if i'm being brutally honest the hotel should make some changes in the buffet restaurant area as a lot of the food is not listed very well saying what it is such as varied fish, meat, vegetable dishes or what it may contain for people who may have dairy or nut allergies etc, a bit of a concern. Also, once they've taken the time to cook some of the great food on offer they leave it sitting under the hot lights of which i understand keeps the food hot, but it also spoils under there as it dries it out or makes it look less appetising.
I personally would like to see more of the food not all but some of the food placed in dishes that have lids with labels directly underneath or near these dishes describing what it is.
Staff around the pool were great from the pool cleaner, waiting staff, Ramon the entertainments/activities program manager & his staff around the pool who would always do his best to get people to join in as much as possible or as much as they wanted too.
My only point to make here is that some of the pathways around or near the pool can be a bit of a trip hazard (uneven) if people have issues with their walking or balance, especially after a few pina coladas or vino's. The water in the pool is breathtaking literally, as it's quite cold but once you're in & moving the initial shock lessens & it becomes much more bearable. Whilst we were there around the pool we helped a gentleman who had only just arrived & who had fallen in fully clothed because he'd either mistaken/tripped on the pathway by a small bridge crossing of the pool so again i think this needs to be looked at to make people more aware of the surroundings near the pool. Luckily he didn't hit his head or hurt himself apart from get sopping wet & a little embarrassed no doubt.
There's not much music going on around the pool which is quite pleasant for some no doubt & not enough for some, just saying.
All the restaurants were nice, facilities such as lifts & toilets were very clean & fresh. If you think you'd be getting room service (meal delivery) or premium drinks ie Greygoose within your all inclusive price then you'll be disappointed, these cost you extra.
We had a relaxing massage whilst there which was a little more expensive than i was expecting but it was worth it. With the beach directly behind the hotel we had some nice walks on the walkways day or night time. Sun beds on the beach cost you extra if you require them about 4-5 euros.
In short i would go back again especially having the weather we're getting currently & i would definitely recommend giving this hotel a try.
7
77ganic
August 14, 2023 · via Tripadvisor
The service was so professional and comfortable.
This is really a great trip with 5* hotel experience and Limousine car. I like the weather and the air in Sapa very much, it is very fresh and cool. We got to visit Cat Cat village, this is the most special village I have ever been to and the people are extremely friendly. The crafts here are made very meticulously, I bought one and a nice little thing. Our tour guide is friendly and funny, the hotel's service is good, I can relax at the pool, the butffet breakfast is also very good for me and my friends. Highly recommend everyone to leave the city for such a cool place!!!
A
Alexxgreek
August 2, 2023 · via Tripadvisor
Best of the best sapa trek. Exceptional local guide
The best sapa tour with 5* hotel stay and Vip lomousine transfer .Excellent Sapa tek tour through Cat cat villages in Sapa. We were lead by sinh guide. At the beginning the path was a bit steep and muddy and I wished I had better grips on my footwear. However it was worth it, as it was very scenic and peaceful. The rest of the tour was on a smoother path. A woman and girl followed us until lunchtime.. We did buy some things as they were very nice. We went to more craft shops in the latter villages, also nice; more so than the shops in Sapa. We don't believe you would find this route on your own so really recommend getting a guide, and she gave us great additional insight into the Hmong people. She is a very kind person and good company. Highly recommended.
R
Road30102929583
July 29, 2023 · via Tripadvisor
Awesome, well organised trip, Excellent guide.Great VIP Limo Transfer
Lovely funny tour.We had an amazing time staying at paos hotel 5* and trekking for two days in the rice fields in the mountains. The landscapes are stunning.
We felt very welcome in the family.
I strongly recommend, it is an unavoidable experience during your trip in Vietnam.best of the best trip in our life.Strongly recommended
L
linalH8709VQ
July 29, 2023 · via Tripadvisor
Definitely recommended .Amazing sapa trek
Excellence sapa trek with 5* luxury hotel in sapa with lux vip Limousine transfer . Pick up at our hotel in Ha Noi in time from 6h35 am.The best past was definitely our amazing guide! She was very kind and happy while guidding us thought the wonderful nature. The view from the hotel room was amazing . The experience was without a doubt worth the long drive .Could not recommended it enough ! Big thank great team work.
P
Peder V
July 17, 2023 · via Tripadvisor
DO NOT GO WITH THIS COMPANY.
Everything went wrong. The hotel was not available and we were offered an other hotel. We rejected this hotel because of really bad reviews and booked our own hotel.
Pickup from Hanoi was late and the the sold VIP-seats were not available so one of us had to sit next to the driver. On the way back from Sapa to Hanoi we were picked up late by a private car. No VIP-bus. We rang the manager who took no responsibility and told us to get in the car or we could not get back to Hanoi. The driver was tired and we had to keep him awake on the 5.5 hour journey, the car was dirty and full of rubbish and ran almost dry of petrol. We had to tell the driver to fill it up.
This trip is expensive and doesn’t live up to expectations at all. We doubt that the trip I real…
DO NOT CHOOSE THIS TRIP ANDY THIS COMPANY.
1人が参考になったと回答
A
alicesZ8266AY
March 13, 2023 · via Tripadvisor
A new interesting experience in beautiful VietNam
If u want a peaceful place, close to nature, away from the crowded city and tired of pollution, Sapa is the best choice. I really relaxed when stayed in 5* hotel. The service was so professional and comfortable. It was the first time I saw the region people grow rice in the mountains. Great! They called that was the rice terraces. High recommend to book trip in summer cause the cool mountain climate.