プライベートVIPギザツアー＋新博物館＋マーケット

Gracias por compartir su opinión. Nos alegra saber que encontró a nuestro equipo amable, pero lamentamos sinceramente que su experiencia no haya cumplido con sus expectativas. Queremos aclarar que las propinas no son obligatorias en ninguno de nuestros tours, y cualquier contribución es completamente voluntaria. Si hubo algún malentendido, lo revisaremos con nuestro equipo de inmediato. En cuanto a las paradas en tiendas (como el salón de perfumes), estas forman parte de la experiencia cultural local, pero no existe ninguna obligación de compra. Lamentamos si se sintió presionado, ya que esto no refleja nuestros estándares. Respecto al itinerario, nos gustaría investigar qué ocurrió exactamente. A veces pueden surgir circunstancias externas (como tráfico o tiempo limitado), pero siempre buscamos ofrecer la experiencia completa según lo descrito. Por favor, contáctenos con los detalles de su reserva para poder revisar su caso y encontrar una solución adecuada. Su opinión es muy importante para nosotros

We are very sorry to read your review, as this is certainly not the experience we aim to provide. However, after carefully checking our records, we were unable to find a confirmed booking under your name or details. We always coordinate pickups in advance and remain in direct contact with our guests to avoid situations like this. It’s possible there may have been a misunderstanding or that the booking was made with a different provider. If you believe this review refers to our company, please contact us with your reservation details so we can investigate immediately and assist you. We take such claims very seriously and are committed to ensuring reliable service for all our guests.

Thank you so much for your kind words! We’re delighted to hear that you had such an amazing experience with Mr. Mohamed Youssef. His knowledge of ancient Egyptian history and helpful attitude truly make every tour memorable. We really appreciate your feedback and hope to welcome you again soon for another great experience in Egypt!

We sincerely apologize for the inconvenience you experienced. However, after reviewing our system, we could not find a confirmed booking scheduled for the same day (30 December 2024). In some cases, bookings made on the same day may require confirmation and coordination time before pickup. We also regret any lack of response, as this does not reflect the level of communication we aim to provide. If your booking was made through Viator, we kindly ask you to share your reservation details with us so we can investigate further and clarify what happened. We remain committed to assisting you and resolving this matter appropriately.

Thank you so much for your wonderful review! We’re delighted to hear that you had such a brilliant day exploring the Pyramids of Giza and the Sphinx with Nabil Sefain. His knowledge and passion truly bring the history to life. We’re also glad you enjoyed the lunch — the perfect addition to a great day! Your recommendation means a lot to us, and we hope to welcome you again soon for another unforgettable experience in Egypt!

Thank you so much for your kind words! We’re delighted to hear that you had such a nice experience visiting the Pyramids and that your guide made it even more enjoyable. Your recommendation means a lot to us, and we truly appreciate you sharing your experience. We’re so happy you enjoyed Egypt, and we hope to welcome you again soon!

We are truly sorry to hear about your experience — this is absolutely unacceptable and not the standard we aim to provide. A missed tour and lack of communication is a serious issue, and we fully understand how frustrating and stressful this must have been for you, especially after planning your day and having to rebook at the last minute. Please note that this situation does not reflect how we normally operate. We are currently investigating what went wrong on that day to ensure it never happens again. We kindly ask you to contact us directly with your booking details so we can assist you immediately and ensure you receive the appropriate refund through Tripadvisor or Viator. We sincerely apologize again for the inconvenience caused and appreciate you bringing this to our attention

Thank you so much for your kind feedback! We’re delighted to hear that you had an amazing day in Giza with Ahmed and Ali. Ali will be very happy to know that you enjoyed his guidance and the photos he captured for you—it’s always our goal to make the experience both memorable and enjoyable. We truly appreciate your recommendation and hope to welcome you again for another fantastic experience in Egypt!

Thank you so much for your amazing feedback! We’re absolutely thrilled to hear that you had such a fantastic experience on the All-Inclusive tour. Ali will be delighted to know that his knowledge, sense of humor, and dedication made your day both entertaining and memorable. He truly enjoys going the extra mile—especially when it comes to capturing the perfect photos! It’s also great to hear that you discovered even more about Egyptian history during your tour—that’s exactly the kind of experience we aim to deliver. We truly appreciate your kind words and are so glad you felt the tour was worth it. We hope to welcome you again for another unforgettable adventure in Egypt!

Merci beaucoup pour votre retour et pour votre honnêteté. Nous sommes ravis de savoir que vous avez trouvé le rapport qualité-prix satisfaisant et que Nour a été prévenante et gentille tout au long de votre expérience. Nous prenons également bonne note de votre remarque. Chez nous, nous nous efforçons d’accompagner nos clients de manière attentive et continue, tout en respectant leur rythme et leur liberté pendant certaines visites. Votre retour est précieux et nous aide à améliorer encore davantage la qualité de nos services. Merci encore pour votre recommandation, et nous espérons vous accueillir de nouveau pour une expérience encore plus fluide et personnalisée en Égypte !