チチェン・イッツァ、フビク＆イクキルへのVIPツアー。 ランチと送迎

Thought was travelling on a coach but was as small van with tiny seats and I’m not a big person. I was in absolute agony when got back to hotel. The trip was 15 hours and honestly I could say the little I got to see and do probably took 3 in total. It was very busy and extremely rushed. Lunch was pretty good on a more positive note. All in all very disappointing and uncomfortable. Shame

I am extremely disappointed with our recent Chichen Itza tour, which was marred by the unprofessional behavior of the tour guide. Our family was picked up from the hotel at 6 am, and, as expected for such an early start, we were all tired and asleep on the bus. However, the tour guide decided to wake us up, shouting at us in a very rude manner: “Hey! Family! You should stay at the hotel if you want to sleep, shouldn’t join the tour.” He addressed us in front of everyone, which was not only unnecessary but also deeply embarrassing. This behavior was completely uncalled for. Everyone on the bus was quiet and asleep—why single us out? Our teenagers were shocked, and frankly, this interaction completely ruined the start of our trip. We had barely started our day, and this unpleasant incident set the tone for the entire experience. To make matters worse, after the tour, instead of dropping us off at our hotel entrance as expected, the guide claimed he needed to “save time” and dropped us off on the main road. We had to walk a good 5 minutes uphill to reach our hotel—this is unacceptable, especially when the tour is advertised as a VIP experience. If this is what VIP service looks like, it’s incredibly misleading. We were staying at a large Marriott, and this extra inconvenience was frustrating and disappointing. Overall, we felt like we were treated disrespectfully, and the lack of professionalism left a bad taste in our mouths. My family will never use this company again, and we strongly suggest that they educate their tour guides on how to properly treat customers. We paid for a tour, not a humiliating experience.

Quite expensive for this tour, it was impossible to visit properly Chichen Itza in 1h30....so we had to made choices and we had to visit by ourselves the archeological site. Otherwise, the guide was gentle and we had sufficient time for the 2 cenotes.

Great tour for those who understand Spanish. The sites visited on this tour are fantastic and worth seeing. Even though the description says English, most of the dialog from the guide on the bus was in Spanish, with just a few sentences here and there in English. At one point the only guide who spoke English left the bus and the instructions for the next stop were given in English only. We got off not knowing what we were supposed to do or when we should get back. The guides were very nice, but it's tough when you can't communicate with each other. I started and ended the tour in Tulum, and can say my tour dropped Tulum off first, which is on the way and then headed to Cancun. This is an improvement over what a previous reviewer stated, saving hours of driving.

Bus was late picking us up 2 hours. Was left in pouring rain at local corner store. No one knew what was going on. Was supposed to see Chichén Itza first but went Il kil cenote first so by time we went to see Chichén Itza we were already wet. Get thier supposed to have English tour but was in Spanish couldn’t understand so we left and toured around ourselves. Supposed to be lent an umbrella as it was raining but never got one. Made it to the the colonial city Valladolid but was already dark so couldn’t see anything or worth taking pictures. By time we got back and made our way back to riviera Maya the driver was driving like a lunatic in a rain storm texting at same time. Did not feel safe at all. This was supposed to be a VIP tour? To top it off I cancelled another trip 1 week prior and was charged for a second trip I didn’t even go on

We had a great time on this trip. The guides were very friendlyand punctual. We would use this service again.

This tour was outstanding. Our guide Eloy was so knowledgeable about the Mayan culture. He was fantastic and you can really tell he loves what he does. It is a very long day, we really covered alot of ground. We were picked up in Tulum at the Super Aki in the downtown area, then transferred in Playa del Carmen on to a bus. It is about a 2 hour trip to Chichen Itza. Here’s my advice: Be patient, it’s a long day. Bring sunscreen, a hat , I was so glad I brought my beach cover up to over my shoulders. I put some water on it, and put over my head to keep me cool. That sun hits hard! And I live in Florida! Bring a change of clothes for after the Cenote tour. Bring water shoes! The stairs at Suy Tun were a bit steep and wet. If you have physical disabilities,I would not recommend this. I saw some poor old lady struggling up the stairs. We were able to spend an hour in each Cenote, which I was ok with, but if you feel like you would want more time swimming, I would do a separate Cenote tour. The lunch buffet at Suy Tun was very delicious. After the Cenotes, we spent about 30 minutes in the city of Vallodolid. We got some churros & elotes, hit up a Farmacia for some products and then we were on our way back. I did start to lose my patience towards the end of the trip because if all of the hotel drop offs. We were staying in Tulum, so I didn’t understand why we couldn’t be dropped off first, instead of circling all the way back to Playa del Carmen. That was really my only issue, otherwise this tour was pretty fabulous! Thanks Elloy for your hospitality! 🤗

Awesome. To see the Pyramid, some villages where the Mayans live, good buffet, small group and great guide!! It was absolutely worth. Juan our guide was fantastic; funny and the with a huge acknowledgment of history and culture of the Mayans We learned a lot. Unforgettable.

Had a wonderful information and fun packed day. First stop was lunch with the Mayans, then an inclusive tour of the Chichen Itza grounds and a refreshing swim in the Cenote to cool off. Topped off by visiting the magical city of Valladolid. Our guide, Tomás did an amazing job of bringing the whole experience to life and our driver got us there and back safely!