Excellent, timely, large vehicle. Good driver had a sign waiting for us at terminal. Would recommend.
事業者からの返答
Thank you for your feedback! We’re glad you had a timely, comfortable transfer and a helpful driver. We appreciate your recommendation! We hope to assist you with future trips worldwide
Laura- Rhomtrip.com
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Catherine_G
April 18, 2024 · via Viator
Dangerous and Disorganized Driver
Driver showed up 20 minutes late, after I contacted Viator several times. I was eventually told by Viator to call the driver. I had issue with that. This was Viator’s responsibility and since I provided exact instructions and an address on our location I wondered why I was expected by Viator to also assume the cell long distance charges. I felt this was the responsibility of Viator to locate our driver. We discovered that the driver did not park at our hotel as instructed and he then illegally and dangerously reversed his vehicle on a one way street to turn into the location of our hotel entrance. Once we were in to the vehicle the driver started driving away with the back trunk door open. I would not recommend booking this experience. I also did not find Viator helpful.
事業者からの返答
Dear Catherine, we are really sorry for the inconvenience. Driver arrived punctually but couldn't stop directly in front of the hotel. He had to reverse, and he got stressed as he tried to apologize. We understand your frustration, and we apologize for any inconvenience this might have caused you. Regards,
Laura
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Pamela L
July 12, 2017 · via Viator
Driver was on time for a 4:15am...
<p>Driver was on time for a 4:15am pick-up, had a great attitude, and did a great job managing all of our luggage. Super company to use for airport transfers!</p>