Our tour guide seemed to be in a rush. The online itinerary suggested 10minutes at each stop and we spent less than 5. She did not give people a chance to take pictures or to ask questions. She walked quickly which is fine for me but some members of the group had difficulty keeping up and she didn’t check that they were okay, behind her, or seem to care if they got lost. Overall it was disappointing and not as picturesque or informative as I had hoped.
1人が参考になったと回答
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Dusanka K
June 25, 2023 · via Tripadvisor
Very, very large “small group”
It was described as a small group, language German. There were over 20 and German/English. I'm sorry, but among a small group we imagined something else. Führer was experienced.
事業者からの返答
Hallo, es tut mir leid, Ihre Bewertung zu lesen.
Wir sind an große Gruppen gewöhnt und gehen daher davon aus, dass eine große Gruppe aus 40 bis 50 Personen besteht, während eine kleine aus 15 bis 20 Personen besteht (das sind 10 Personenpaare...)
Ich hoffe, dass Sie sich auch in Zukunft weiterhin auf uns verlassen werden. Schreiben Sie mir dieses Mal für weitere Informationen, die ich Ihnen gerne geben werde.
Danke, Richard
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Lena H
June 17, 2023 · via Tripadvisor
Helena
Graciano is a very friendly guide
We laughed a lot and learned a lot about the city of Verona.
Thank you for this
M
Maps55138711059
August 14, 2022 · via Tripadvisor
Interesting tour of the city
We really enjoyed the walking tour with our guide Alberto. It was a small, laid back tour with lots of interesting information about the sights.
M
MexParis
July 15, 2022 · via Tripadvisor
Tourist Factory, Disappointed with Service
We have chosen a tour of Verona for 2 hours in early July 2022 (booked via the GETYOURGUIDE app which then subcontracts) at 45€/pers. The tour starts well, in two groups with Ulf and another lady as guides. But little by little we feel that we must move quickly, the quality of the comments is not at the rendezvous. The end of the tour goes badly, where in the mess around Romeo and Juliet's balcony, the guide drops us at the entrance forgetting to pass us tickets and flees to her new group, less than 2 hours after starting. We failed to visit, and were called back too late by the agency. Despite the effort of "Ricardo" to Customer Service to explain what happened, we consider not to be treated properly, this is really the tourist factory.
事業者からの返答
Bonjour, comme déjà mentionné,
l'erreur a été commise par les employés de la maison de Juliette qui se sont trompés dans la confusion. ils se sont ensuite officiellement excusés.
Je ne sais pas quoi dire d'autre. Mais si laisser un avis qui nuit à notre entreprise vous rend heureux, alors allez-y.
PS : l'entrée de la maison était à 12h00. vous m'avez appelé 1h plus tard, 13h.
Cependant, il pouvait racheter les billets et je les vous remboursais après, sans perdre 2 heures en appels téléphoniques... ça demande aussi un peu de souplesse parfois..
Good morning, as already mentioned,
the mistake was made by the employees of Juliet's house who made a mistake in the confusion. they then officially apologized.
I don't know what to say else. But if leaving a review that damages our business makes you happy then go ahead.
PS: the entrance to the house was at 12:00. you called me 1 hour later, 1pm.
You could have bought the tickets in loco and then I would refund them to you .. without wasting 2 hours in phone calls.. you also need to have a little flexibility sometimes..
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kwaiyauterrancel
June 29, 2022 · via Tripadvisor
Day trip to Verona
All timing well. From the pick up till the drop off, all perfectly timed. The trip was well presented, my family and I really enjoyed the trip. Strongly recommended!
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riberese
June 19, 2022 · via Tripadvisor
Great tour To the highlights id Verona
Great tour to the highlights of Verona as promised! A lot of information nicely packaged and focused on the most important things. As a true "Veronesi", our guide Leonardo did a great job here - highly recommended.