Tour guide, Serena was exceptional! She was friendly, provided water and was patient. She kept us on schedule and so such a joy. The bus was comfortable and we had water available. Nice touch! The tour was not too crowded. I would definitely use this operator again.
T
Tiffany_A
September 13, 2026
Bucket list tour
Sunny Tee was a great tour guide that had great energy and made sure to make personal touches with our group. He took great care of us getting us to and from the maid of the mist, cave of the winds and all the other sites this tour hits.
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Helen_S
September 8, 2026
Wonderful day at Niagara Falls
Great fun experience! Prepare to get wet! Very knowledgeable tour guide with a great sense of humour. We would highly recommend this tour!
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Giovannina_S
August 28, 2026
Highly recommended
Excellent tour and tour guide was a great day. Got soaked so fun perfect for all ages great experience overall would do it again
J
Jenna_P
August 7, 2026
Scammy
I booked this about a month before my trip with a friend. We booked for 9 am with a pickup time of 8:50 at one of their pre-set pickup locations. The day before our excursion, they texted us that they did not have enough people sign up so could not host the US side tour but we could do the Canadian side instead. We declined as we had already seen the Canadian side. They then responded via text that they would make it work and our tour was still on for the following day on the US side. I even got a confirmation email at this time. We showed up to the pickup spot at 8:45 and just wandered around the lobby of the hotel. There was no signage of where to go even though there were two entrances. I called the number they had provided if we had questions and the guy reached out directly to the driver for us. He got back on the line and asked us to confirm we hadn’t been picked up yet as the driver told him we had. I confirmed we hadn’t and he advised that the driver picked up the wrong people and it was too late to come back for us but we could reschedule for 11 am. We were on a pretty tight schedule and apparently they could not accommodate us on the 10 am tour so we requested a refund. In their credit, they processed the refund very quickly. We ended up doing everything the tour offered on our own which cost approximately 1/3 of the price.
事業者からの返答
Thank you for taking the time to share your experience. We sincerely apologize for the confusion and inconvenience surrounding your U.S. side Niagara Falls tour and pickup.
After confirming that the tour would operate, you should have been picked up as scheduled, and we understand how frustrating it was to arrive on time only to learn that the wrong guests had been collected. We also appreciate your feedback regarding clearer signage and pickup instructions at the meeting location.
While we’re glad the refund was processed promptly, we recognize that this did not make up for the disruption to your plans. We will review the pickup coordination and communication with our operations team to help prevent a similar situation.
We sincerely hope to have the opportunity to welcome you again in the future and provide you with a much smoother and better-organized tour experience.
Hussain
Manager, Zoom Tours
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Will_H
July 19, 2026
Lackluster Tour - Extremely Disappointing
Guide was very nice, in fact he was extremely accommodating to the seniors we traveled with. The problem is this tour provides only transportation and was overpriced to not provide any history or facts about the area we were in. We could have easily done this by ourselves. We also never received the bottle of water we were told and the tour was only 3.5 hours, much much shorter than what the description showed. We were rushed though the gift stores to accommodate a back to back afternoon tour.
事業者からの返答
Thank you for sharing your feedback. We’re pleased to hear that your guide was kind and especially accommodating to the seniors in your group.
At the same time, we’re sorry that the tour did not meet your expectations in terms of commentary, duration, bottled water, and the amount of time provided at the stops. A sightseeing tour should offer more than transportation, and we understand your disappointment if you felt there was not enough information about the area or sufficient time to enjoy the experience.
Your comments regarding the shorter tour duration and feeling rushed due to the afternoon schedule will be reviewed with our operations team. We appreciate your honest feedback and hope to have the opportunity to provide you with a much better experience in the future.
Hussain
Manager, Zoom Tours
J
Jaimee_W
July 6, 2026
Would not recommend.
I think our tour guide was new but I wish we'd had more of a tour. We were asked to meet at our meeting place at 230 but they didn't show up til 255 and then everything was rushed. He was super frustrated with the driving/parking/traffic and making comments. He used his phone while driving for GPS. I wish he'd spent time explaining what the tour would look like but he set us free and let us know to meet back 15 mins later. We didn't know schedule. Saw otherbl tour guides giving history of park. Arrived back early to meeting place and he talked about how Canadian side is more organized. He complained about ways he had to buy our tickets. I asked if he was staying with us- he said yes. One part of our group didn't make it back to meeting place in time. He sent us to the Caves and we waited for him thinking he was coming along. Found missing tourists and sent them in but we were all insure what to do/expect/where to meet him after. My husband and I found him after Cave tour and sat for about 15 mins. Then he took us to van and we waited about 25 minutes for him to find rest of tour. He drove us to whirlpool. Using phone for GPS. Individually talked to us but some of the group walked off and then so did he and we didn't know we leaving. We made it to the van and he started to leave but there were still 3 people in bathroom sonwe had to stop. Made it to Maid of Mist and he kept saying he almost couldn't get tickets. There was no history of the falls, just negative driving, traffic commentary. I am also not sure if we saw: Terrapin Point, Luna and Goat Island, Bridal Veils and definitely didn't do Observation Deck or Tesla statue. Only I park for 15 minutes on our own and for Cave/Maid- nothing else.
事業者からの返答
Thank you for taking the time to provide such detailed feedback. We’re very sorry to hear that the tour felt rushed, disorganized, and unclear, particularly regarding meeting times, the day’s schedule, and where your group was expected to regroup after each attraction.
We’re also concerned by your comments regarding the guide’s frustration, negative commentary, and reported phone use while driving. Guest safety and professional conduct are extremely important to us, and these concerns will be reviewed seriously with our operations and management team.
A guided Niagara Falls experience should include clear communication, historical and local information, and proper coordination throughout the day. We also understand your disappointment if advertised sightseeing locations were missed or not clearly identified during the tour.
We sincerely regret that your experience did not meet expectations. Your feedback will help us review both the guide performance and the operation of this tour, and we truly hope to have the opportunity to welcome you again and provide you with a much better, more informative experience.
Hussain
Manager, Zoom Tours
M
Mary_S
June 20, 2026
Well worth it!
John was our guide & he was amazing! The tour was great & very informative. John was very knowledgeable about the area and the history, and he was very engaging and funny. The tour is well worth the price- we saw all of the “big” attractions and we didn’t have to wait in line for tickets for any of them! We would definitely book again during another trip
事業者からの返答
Thank you for the fantastic review! We’re thrilled to hear that John made your tour so enjoyable with his knowledge, humour, and engaging commentary about the area and its history.
We’re also glad you found the tour to be great value and appreciated being able to experience the major attractions without having to worry about waiting in ticket lines. We’ll be sure to share your kind words with John.
Thank you for choosing Zoom Tours, and we look forward to welcoming you back on your next visit!
Hussain
Manager, Zoom Tours
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Cbb123cbb
June 18, 2026
Amazing Experience
Amazing small group tour yesterday with John. He was extremely knowledgeable, professional and just a pleasure to be with. My husband and I have had this trip on our bucket list for quite awhile, and we are finally able to check it off…with a great big smile! We will definitely recommend John and Zoom Tours to all our family and friends looking to head to Niagara Falls! Thank you!
事業者からの返答
Thank you so much for the wonderful review! We’re thrilled to hear that your small-group Niagara Falls Tour with John was such a memorable experience and that he made the day enjoyable with his knowledge, professionalism, and friendly personality.
It’s especially meaningful to know this was a bucket-list trip for you and your husband, and we’re so happy Zoom Tours could be part of that special memory. We’ll be sure to pass your kind words along to John.
Thank you for recommending Zoom Tours to your family and friends. We hope to welcome you again for another great experience!
Hussain
Manager, Zoom Tours
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Burt_H
June 18, 2026
Fantastic family day.
This is a great way to experience the falls without the hassle of getting around yourself. Very highly recommended.
事業者からの返答
Thank you for the wonderful review! We’re so glad you found the tour to be a convenient and enjoyable way to experience Niagara Falls without the stress of arranging transportation and sightseeing on your own.
We truly appreciate your recommendation and are happy you had a great experience with Zoom Tours.
Hussain
Manager, Zoom Tours
Niagara Fallsの類似ツアーを比較
最安値: Niagara USA Guided Tour and Maid of the Mist Cruise — $57
最高評価: Niagara Falls USA and Canada Tour W/ Boat, Cave & Skylon Tower — 4.9 (9,985 件のレビュー)
最短: Niagara Falls USA, Open-Top (Wet) Jet Boat Tour — 45 分