Will repurchase in future
Great experience. Installation was clear and can be setup in few minutes. Internet connection was good and facing no issue at all. Will recommend to others and repurchase in future!
事業者からの返答
Dear Customer,
Thank you so much for your kind words and glowing review! We're thrilled to hear you had a smooth installation experience and enjoyed reliable internet connection with our eSIM.
If you ever need assistance or are planning your next trip, feel free to reach out to us via Viator chat or email at hello@frewie.com. We're always here to help and make your travels even more seamless.
We look forward to serving you again soon!
Best regards,
Frewie Team
Check the compability before
In the end I was not able to activate it. We should get the instructions for checking the compability before the purchase, bit after. If nothing else, the price was low and the provider answered in timely manner.
事業者からの返答
Dear Customer,
Thank you for sharing your feedback. We apologize for any confusion regarding compatibility. On our product page, under the "Overview" section, we provide clear instructions for checking device compatibility:
Compatibility: Works with eSIM-compatible devices that are not carrier locked. Please be aware that most devices bought in China and Hong Kong do not support eSIM. It’s advisable to check online to see if your device is eSIM-compatible, or contact your service provider.
If you're ever unsure about your device’s eSIM support, please feel free to reach out to us through the Viator chat box or email us directly at hello@frewie.com. Our customer service team is always happy to assist you promptly.
We appreciate your understanding, and thank you again for your feedback.
Best regards,
Frewie Team
