Admin error caused stress, but driver safe and friendly
The driver was on time, drove safely and was friendly.
The only issue was we booked on viator about 1 month in advance, we booked for 8am as this was the earliest option displayed, and on the same day as booking we messaged the operator and asked whether we could actually make it 7am instead as we needed to make it to the airport. On the same day that we messaged, they kindly confirmed that this was fine for 7am. The night before the journey I messaged the provider to check everything was prepared for 7am the following morning. They hadn’t noted down the earlier agreement and responded to say it would be 8am. I screenshotted their earlier email where they agreed 7am, and they got this sorted in around 50 minutes. I appreciate it getting sorted, but this was late at night (around 11pm) the night before our journey so it was very stressful. If I hadn’t messaged to follow up myself, then they would have come an hour late and we could have missed our flight.
事業者からの返答
Thank you for your feedback.
We would like to clarify that the original pickup time was confirmed at 8:00 AM, which was the time selected during the booking process. While you requested a change to 7:00 AM, any modification to the confirmed pickup time should be clearly updated and reconfirmed before the travel date.
We are not aware of guests' flight schedules unless they are specifically provided to us. Our responsibility is to respect the confirmed pickup time on the booking, which we always do.
We are glad that the issue was resolved and that the pickup was arranged for 7:00 AM as requested. Thank you for choosing our service, and we wish you all the best.
A
Avi_R
April 5, 2026
Excellent
Very punctual. Very good vehicle and professional and safe driver. Very helpful. Very responsive company. Answer quickly on what’s up. Flexible
事業者からの返答
Thank you! We’re glad you appreciated our punctuality, professionalism, and responsiveness. Hope to serve you again!
J
Janet_N
March 30, 2026
Excellent ride from Agadir to Marrakech
Excellent ride from Agadir to Marrakech! Our driver was timely and called when he arrived at our hotel. The ride was very smooth. He even contacted our Riad when we arrived in Marrakech so that they were there as soon as we parked! It was an excellent experience!!
事業者からの返答
Thank you so much for your kind words! We’re really glad to hear that you had a smooth experience with our service. Punctuality, safety, and professionalism are very important to us, so it means a lot that you noticed.
We’re also happy that our team was responsive and flexible in assisting you. Your feedback truly motivates us to keep delivering the best service possible.
Looking forward to serving you again soon!
K
Keith_J
December 24, 2025
Agadir to Marrakech
Picked up on time, SUV really clean inside and out. Driver courteous, quiet and polite. Offered to stop for a bathroom break as a courtesy. Very helpful contacting our Riad and waiting with us until we were picked up and brought within the Medina. Highly recommend
事業者からの返答
Thank you very much
I
Interestor
October 27, 2024
Safe Travel Marskech to Agadir
He was a safe driver and got us to our destination. The only issue was he did not know any English and did not have the address of our destination. It appears the office did not provide him with this information.
事業者からの返答
Thank you
Z
ZAEED_S
August 12, 2024
Excellent prompt driver
Excellent English speaking driver . Drove sensibly and stopped whenever we asked him to . Will be using them again for my return from Agadir ro marakesh
事業者からの返答
Thank you very much
J
Jina_G
February 23, 2024
Marrakesh Transfer to Agadir
Efficient and ontime transfer from Marrakech to Agadir. Driver was very considerate of us and stopped for rest stop along the way.
事業者からの返答
Thank you very much
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