カヘティへのツアー。 Sighnaghi - Bodbe修道院 - Tsinandali - Telavi - ワイナリー - Gombori

Hello, We have to inform the TripAdvisor users that your report is 100% false and deceitful. Moreover, we have a suspection that you wrote a false review on purpose. All out telephone calls and messages are recorded. First you gave us the wrong telephone number, we kept calling you beforehand to inform you about the cancellation but you phone number was wrong. Than we wrote you a letter and only the day before the tour you sent us the correct phone number. You knew about this fact but you still wrote in the review that we called you only the day before though you knew that previously you gave us the wrong phone number. Thus, this is the first fact of your lie which is written on purpose. When finally we contacted you informing about the cancellation and full refund, the next day you called us in a hysterical manner screaming that you need a refund. We explained you several times that you don't have to worry, that your money is with TripAdvisor not with us and TripAdvisor will refund back to your account. But you refused to understand elementary information, threatening us that you will come to our office and call the police, that you needed the money right away. Don't you know that if you pay to TripAdvisor by card, so you will get the refund also from TripAdvisor and also to your account! But you kept screaming that you need your money back from us. How else could we explain you such elementary things. We even sent you the copy of the e mail from TripAdvisor confirming you that the full refund was sent to you. And even knowing about this confirmation you still write lies in TripAdvisor review that you did not get your money back! This is another fact of false information given from you on purpose. On the base of these FACTS we get the profound opinion that you are giving false information on purpose to spoil our reputation. This looks like a scheme from your side and not from ours. And such behaviour is called SLANDER. We have all the facts and proves of this and we are informimg TripAdvisor and it's users about your indecent actions towards us. It looks like you are acting on behalf of our competitors. On top of all you are running away from the responsibility. We called you to clear out the situation and to inform you once again that you were fully refunded but you didn't want to listen and hang up. So, we have to reply to your false review so that the users would know the real facts and because we don't want that our reputation suffer due to the absolutely false review. It's not a civilized behaviour from your side.