Staff are very friendly and informative. We arrived in Ho Chi Minh at 1610, as we approached Passport Control there was a major system outage. This has caused major delays for over 1000 people. Our pick up was for 1700, we did not exit the airport till 1915. I contacted the provider and they stated that they would wait for us.
Instructions on meeting was given clearly prior to arrival at the Airport. As we exited we went to allocated meeting area, company representative was there waiting for us with our name displayed on a board. Within 5 minutes we were in a car to our hotel.
Generally a very pleasant experience.
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UkVenturer
November 27, 2025 · via Tripadvisor
Use Grab
Basically, they just book a Grab for you and charge more. We used Grab ourselves on the way back to the Airport and paid a third of the price. Ok if you don’t have the Grab app, but we did and so was a waste of money, as we thought there would be a Taxi waiting for as they state, but there wasn’t and we had to find them outside after which, they do as I mentioned above.
事業者からの返答
Thank you for your feedback. We’re sorry to hear about your disappointment and appreciate the opportunity to clarify. Our airport transfer service is fundamentally different from ride-hailing platforms such as Grab, and we do not use Grab vehicles for our customers.
Our service includes pre-arranged professional drivers, flight monitoring, airport meet-and-greet support, fixed pricing with no surge or last-minute changes, and a customer service team available at all times to assist. These elements are designed to provide reliability, safety, and peace of mind—especially after a long flight—rather than focusing solely on price.
We regret that your experience did not reflect these advantages clearly and will continue improving communication to ensure our service value is well understood.
Best regards,
OUROS Travel Vietnam
Whatsapp: +84932039015
Email: transportation@ourostravel.com
W
William_B
October 13, 2025 · via Viator
Airport transfer
On time pickup at the airport, a pleasant experience transferring from the airport to the hotel even though the traffic is chaotic.
事業者からの返答
Thank you for sharing your experience. We're pleased to hear that your airport pickup was on time and that the transfer remained pleasant despite the busy traffic. Your feedback motivates us to keep delivering smooth and reliable service for every guest. We truly appreciate your trust and hope to welcome you again soon.
Best regards,
OUROS Travel Vietnam
Whatsapp: +84932039015
Email: transportation@ourostravel.com
O
OnAir681354
September 18, 2025 · via Tripadvisor
Quick and easy transport
Meeting place was as described and easy to find. Driver was pleasant and friendly. He navigated Ho Chi Minh traffic like a pro.
事業者からの返答
Thank you so much for your kind feedback! We are delighted to know that our meeting point was convenient for you and that our driver made your journey in Ho Chi Minh City smooth and enjoyable. Your recognition motivates us to maintain and improve our service quality every day. We truly appreciate your trust and look forward to welcoming you again soon.
Best regards,
OUROS Travel Vietnam
Whatsapp: +84932039015
Email: transportation@ourostravel.com
1
187espena
June 22, 2025 · via Tripadvisor
Perfect.
Everything was perfect. Driver was waiting with a sign at the airport. Sendt us detailed information about where he was. Absolutely no trouble at all. Friendly driver.
事業者からの返答
Thank you so much for your wonderful feedback! We are delighted to know that everything went smoothly and that our driver was able to make your journey comfortable and worry-free. Your kind words mean a lot to us and will surely motivate our team to keep delivering excellent service.
We look forward to welcoming you again on your next trip to Vietnam!
Best regards,
OUROS Travel | Vietnam Tour Operator
Whatsapp: +84932039015
Email: transportation@ourostravel.com
L
livio_B
April 11, 2025 · via Viator
Easy transfer
Driver was there early to pick us up. Good communication prior to pick up. Easy worry free transfer
.
事業者からの返答
Thank you for the amazing review! We're so happy to hear you enjoyed our transportation service. Your satisfaction is what we work for every day. Hope to see you again soon!
Cheers,
OUROS Travel | Vietnam Tour Operator
Whatsapp: +84932039015
Email: transportation@ourostravel.com
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David_D
March 23, 2025 · via Viator
Outstanding airport transfer option
Online booking was fast and easy. Price was great. Our driver arrived ahead of time in an almost new vehicle with plenty of space for two passengers and four bags. Got us to the airport promptly and safely. Would definitely use this service again.
事業者からの返答
Thank you for the amazing review! We're so happy to hear you enjoyed our transportation service. Your satisfaction is what we work for every day. Hope to see you again soon!
Cheers,
OUROS Travel | Vietnam Tour Operator
Whatsapp: +84932039015
Email: transportation@ourostravel.com
2
228kirbyc
March 1, 2025 · via Tripadvisor
Excellent service!
The Driver was very friendly and he was a very very good driver! The car is clean and well maintained. We have enjoyed the trip. Thank you very much.
事業者からの返答
Thank you so much for your kind words and the 5-star review! We're thrilled to hear that you had a great experience. Your support means a lot to us, and we look forward to serving you again soon!
Best regards,
OUROS Travel | Vietnam Tour Operator
Whatsapp: +84932039015
Email: transportation@ourostravel.com
Q
Q6908PFgregb
December 27, 2024 · via Tripadvisor
Easy Hotel transfer
Worked well. You meet at a post outside of the arrivals area. My name was on one of the sheets taped to the column. There are a few people there that you can check in with and they let the driver know you are ready. Due to the crowds, the driver can't wait at the curb. Only took a minute for him to pull up. You are escorted there and the rest is easy. The amazing experience is driving/riding through Saigon traffic.
事業者からの返答
Thank you for the amazing review! We're so happy to hear you enjoyed our transportation service. Your satisfaction is what we work for every day. Hope to see you again soon!
Cheers,
OUROS Travel | Vietnam Tour Operator
Whatsapp: +84932039015
Email: transportation@ourostravel.com
M
Michael_B
July 24, 2024 · via Viator
Good
Met at airport as arranged staff very helpful car arrived soon car clean good driving will use again
事業者からの返答
Thank you for your compliments. See you again soon! OUROS Travel – Vietnam Tour Operator Hotline: +84932039015 (WhatsApp, Zalo)
