プマプンク（Pumapunku）またはプマ・プンク（Puma Punku、アイマラとケチュア、"Gate of the Puma"）は、ボリビアのラパス州ティワナク近郊にある、沈んだ中庭と頂上に記念碑的建造物がある、6世紀の戦略的に整列したT字型の段丘状の人工塚である。 ユネスコの世界遺産であるボリビア西部のアンデス山脈にある古代遺跡ティワナク遺跡にあるプマプンク・コンプレックスの一部である。
I booked this tour based on the belief they would pick us up from our hotel. One day prior to the tour, once the payment had gone through, I got a Whatsapp text telling me to meet at the city's Old Train Station early the next morning.
I also thought transportation to the ruins would be shared with other people on the same tour. But that turned out not to be a correct assumption either, as I was informed we would be taking public buses with local people going about their daily lives.
Upon hearing all this, I tried to cancel for breach of contract but they denied my request. Please beware.
事業者からの返答
Ma'am... You can see the program on Viator. We contacted you to explain that your service is SHARED, while the hotel pick-up service is PRIVATE. We suggested that if you wanted to change it, and you refused, we explained that this is an EXPERIENTIAL service and is shared with the local people, something you were unwilling to do, and you also didn't want a private service... you only wanted to SAFEGUARD a service we've been providing for years... because of your discomfort with people from a particular country...
D
Debby_N
March 8, 2026 · via Viator
No Show
No show after booking confirmed! I waited 40 minutes and messaged the provider..no response. I now have wasted a vacation day since the tour was 7 hours
事業者からの返答
We want to apologize. As we explained to Viator, we're having trouble with the arrival of bookings; the notifications are arriving late. However, we have issued a full refund. We sincerely apologize.
J
Journey_J
March 6, 2026 · via Viator
Didn’t even collect me.
THEY DIDNT PUCK ME UP AT ALL. I had to walk half an hour to the meeting point as they wouldn’t collect from my apartment and then they didn’t even bother to collect me. Avoid this company and avoid Viator.
事業者からの返答
It's a shared service and your hotel was far from the city center... we provided you with a private guide that wasn't included. You didn't read the service information and are only trying to cause trouble, even though we offered you a private pick-up service which you refused.
A
Alejandro_C
July 24, 2025 · via Viator
Great
Team Chachapumas. The whole trip was interesting and informative. Food at the restaurant was good also.
C
Carl_F
May 28, 2025 · via Viator
Ancient aliens? I think not.
Easy walk with a minimal amount of uphill and a minimal amount of stairs. You begin in Tiwanaku, see the whole complex, then visit the museums and seethe 7 meter (22 foot) tall obelisk unearthed at the sight.
Then you go to Puma Punku, which is not a large site. See the H blocks and other oddly bored stones.
Just remember a fair portion of the tour is getting to and from the sight.
G
Gary_A
December 28, 2023 · via Viator
Excellent experience and excellent guide!!
Amazing experience with great guide! He knows everything about the local area and the history! He is very friendly and accommodating and goes out of his way to show you even more about the current and past Bolivian culture and food!
Z
zansii
October 11, 2019 · via Tripadvisor
Fantastic place with fantastic guide!
Small group; spanish, english; very interesting and magical place and stories! Very expresive giude. Deffinetly worth the time and money!
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