Terrible service; apart from what was paid, they want an extra payment. My flight was delayed, and the person in charge of the services told me that he would go to sleep and that I should be aware when they called my name, while I am in a city where I do not know the language.
We are truly sorry to hear about your recent experience. What you described is certainly not the standard we strive to provide. Please accept our sincere apologies for the frustration and discomfort this must have caused you. We take feedback like yours very seriously, as it helps us identify areas where we have clearly fallen short. Rest assured, your comments have been shared with our internal team as well as the relevant supplier partner for a thorough review. We will be looking into what went wrong and what actions are needed to prevent similar issues from happening again in the future. Once again, We are very sorry that your experience did not meet expectations — or even basic standards of quality and safety. Thank you for bringing this to our attention, and we hope to have the chance to do better.
