LAX traffic was quite congested, and we had to wait about 15 minutes, but the driver proactively contacted us in advance and guided us to the waiting location. This made the experience so much easier. I think this service is much better than taking a regular Uber since we didn’t have to take a shuttle and spend an hour just to get a ride. The car was clean, the driver was polite, and the whole process was smooth. Definitely worth it!
事業者からの返答
Thank you for your thoughtful review! We're glad to hear that our service made your experience at LAX smoother and more convenient. Our drivers always strive to provide proactive communication and a hassle-free pickup process. It’s great to know that you found it a better alternative to regular rideshare options. We appreciate your support and look forward to serving you again in the future! Safe travels!
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Zen_k
February 8, 2025 · via Viator
Amazing ride with free upgrades
Mr. Yang was fantastic! He picked us up on time, was super friendly, and made sure we were comfortable the whole way. The best part? They upgraded us to a Cadillac for free! It was such a cool experience, Definitely recommend!
事業者からの返答
Thank you so much for your kind words! We're delighted to hear that you had a great experience with Mr. Yang and enjoyed the free upgrade. Providing a smooth and comfortable ride is always our priority, and we're glad we could make your trip special. We truly appreciate your recommendation and look forward to serving you again in the future! Safe travels!
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Linda_T
January 28, 2025 · via Viator
Scared
Driver could not speak English. Driver was almost in an accident. If my friend would not have reacted we would have hit car in front of us.
He kept doing things instead of paying attention to the road.
事業者からの返答
Thank you for sharing your feedback. We sincerely apologize for your experience and take your concerns very seriously. Safety is our top priority, and we deeply regret that you felt unsafe during your ride.
We are currently reviewing this matter thoroughly to ensure that all our drivers meet our strict standards for professionalism and attention to safety. Additionally, we will be reinforcing training for all drivers to improve communication and attentiveness on the road.
Your feedback helps us improve, and we hope to have the opportunity to regain your trust in the future. If you'd like to discuss this matter further, please feel free to contact us.
