TOUR CANCELED LAST MINUTE
Didn't actually get to go on this excursion as it was canceled 12 hours beforehand due to insufficient reservations - I was given the option to pay double if I still wanted to go. I had booked this months in advance as a shore excursion, and could not find an alternative at that late hour.
事業者からの返答
Due to the fear of pending government shutdown- there were many last minute cancellations and we had to have a minimum number of persons for the shared tour. We informed more than 24 hours in advance and provider full refund.
Sorry for the inconvenience but we are customer obsessed and always like to take the tour . Additionally on cases like this we also offer private tours which we offered to you as well but was not accepted by you.
Awesome Private Tour, with a great trustworthy guide!
We had a private tour with Christian and we were extremely grateful that we received such a good guide and tour with Christian. We are lucky the company booked us last minute, very flexible staff. He was so knowledgeable about the San Francisco area and wine country as our tour’s purpose was wine tasting. We always felt safe and able to relax on the tour, we knew we were in good hands with our tour guide. We started at an awesome private vineyard and finished the day at a more common wine tasting venue, either way we were able to experience the best of both worlds! Christian made this happen as we told him our priority and trusted him with the planning of the enjoyable private tour. Please book your trip and ask for Christian, you will not be disappointed! Thank you Christian!
事業者からの返答
Dear Traveller,
Thank you for your kind review. We greatly appreciate your feedback and are pleased to know you had a positive experience. Your support means a lot to us, and we look forward to serving you again.
Best regards,
Monika
(Manager PartnerPointLLC)