We never got in they said my tickets were invalid. We stood in the rain for an hour while the atendent tried ringing the numbers on my emails. When I messaged Viatour for a refund they told me it was not possible as they booked the tickets through a 3rd party.
Dear Customer, Thank you for taking the time to share your feedback. We are sorry to hear about the difficulties you experienced at the entrance and understand how frustrating it must have been to wait in the rain while your tickets were being checked. However, after reviewing the booking and admission records, we have confirmed that the tickets associated with your booking were successfully used for entry to the Basilica Cistern. Our role is to provide the tickets and the digital guide included with the selected experience, while the ticket validation and admission process are managed on-site by the venue. We regret any confusion or inconvenience you may have experienced during the entrance process. Nevertheless, we appreciate you sharing your feedback, as it helps us review the overall customer experience and ensure that our information and procedures remain as clear as possible. Thank you again for choosing us. Kind regards, Reservation Team Tuğba
