シンガポールプライベートカスタマイズシティツアー（運転手付き）

Thank you so much for your wonderful feedback. We’re delighted to hear that Ashton took such great care of your family after a tiring flight. It’s lovely to know his kindness and local knowledge made your arrival in Singapore so special.

Thank you so much for your wonderful feedback. We’re delighted to hear that this was your best day in Singapore and that Mega made the experience so enjoyable. It’s great to know you appreciated his knowledge, flexibility, clean air-conditioned car, and smooth coordination throughout the day.

Thank you so much for your wonderful feedback. We’re delighted to hear that the experience was excellent from start to finish and that your tour operator accommodated your needs throughout the day. It’s great to know you enjoyed the local knowledge and comprehensive overview of Singapore’s key highlights. We truly appreciate your support and hope to welcome you again soon.

Thank you for sharing your thoughtful feedback. We’re glad to hear that Alvin was easy to connect with, knowledgeable, and helped you understand Singapore better with clear meeting instructions. We also appreciate your note about wanting a wider variety of options and ideas, and we will use this to improve how we present tour recommendations. We hope to welcome you again for an even better experience.

Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. We would like to clarify several important points. The service booked was a Private Customized City Tour with Driver. The booking details clearly state on the platform that the service includes a private vehicle, an English-speaking driver, and transportation between selected attractions. A licensed tour guide is not included in the tour price and is listed separately as an optional add-on. In Singapore, a private-hire driver and a licensed tour guide have different roles. Drivers are permitted to provide transportation and basic assistance, but they are not allowed to conduct guided walking tours, accompany guests through attractions as a guide, or provide professional guiding services unless they hold a valid tourist guide licence. We understand that you requested the driver to walk with you at different locations and assist with taking photos. Unfortunately, this is not something we can guarantee or require from our drivers as part of this booking. If guests require someone to accompany them, explain attractions in detail, and assist throughout the tour, a licensed tour guide must be arranged separately. Before the tour, we explained this through WhatsApp and offered the licensed guide option at an additional charge. However, you chose to continue with the original driver-only booking. Regarding the cancellation request, the cancellation policy was clearly displayed on the platform before payment was completed. The booking was already within the non-refundable cancellation period stated at the time of purchase. Therefore, we were unable to approve a refund. We are sorry that the service was not what you personally expected. However, the booking details clearly state the inclusions and exclusions, and our team also explained the driver’s role before the tour. We understand that this may have been disappointing, and we sincerely apologise if this caused any frustration. However, the specific service of your requested — having the driver accompany you through attractions and remain with you throughout the visit to take photographs — is not something we are legally permitted to provide under Singapore tourism regulations unless the person is a licensed tourist guide. As a licensed tourism operator, we are required to comply with these regulations to protect both our customers and our staff. For this reason, we were unfortunately unable to accommodate this request, even though we understand why it was important to you. For future bookings, we kindly recommend contacting us before making a reservation if there are any specific service expectations or special requests. This allows us to confirm in advance whether the requested service can be provided and helps prevent any misunderstanding.

Thank you so much for your kind feedback. We’re delighted to hear that the tour was excellent and helpful for making the most of your limited time. It’s great to know our team provided useful recommendations and helped you know where to start. We truly appreciate your support and hope to welcome you again soon.

Thank you so much for your wonderful feedback. We’re delighted to hear that Mega made your Singapore tour outstanding with his knowledge, safe driving, and thoughtful local recommendations. It’s great to know he showed you lesser-known places and that lunch in Little India became a highlight. We truly appreciate your recommendation and hope to welcome you again soon.

Thank you for your kind feedback. We’re happy to hear that having a private driver made it easier, more comfortable, and less time-consuming to explore different parts of the city. We truly appreciate your support and hope to welcome you again soon.

Thank you so much for your thoughtful feedback. We’re delighted to hear that the experience helped you learn more about the country, city, and its diverse cultures. It’s wonderful to know you found so many meaningful things to enjoy and understand. We truly appreciate your support and hope to welcome you again soon.