Was not allowed in as preference given to non third party persons
Waste of money
事業者からの返答
Dear Daniel,
Thank you so much for your comment.
I am sorry you were denied entry. But we have already sent the access QR code to you via WhatsApp in advance. Please kindly check your WhatsApp messages.
Should you encounter any issues, please feel free to contact our staff. We will respond and handle it promptly.
Best wishes,
Trippest Customer Service Team
W
Wendy_C
October 9, 2026 · via Viator
Ambassador lounge access only
Was denied access to SATS and Marhaba as they were full so I cannot comment on them.
Ambassador Lounge T3 is cramped and not comfortable. The staff give you a sticker with your exit time to wear on your shirt.
Food is not worth the price of entry. I didn't use the bathroom facilities but I would suggest that the only reason to pay for this lounge is if you really want to use the showers. Better off arriving early to the airport and spending your money in the adjacent Jewel shopping centre on food you might actually like to eat. There are also some quiet spots to sit around the airport terminal at gates not being used.
I should have paid more attention to the low ratings on here before buying but I thought any lounge access is better than none. I was wrong. Won't ever buy this again.
事業者からの返答
Dear Wendy,
Thank you sincerely for taking the time to share your feedback.
We fully understand your disappointment when you were turned away from SATS and Marhaba lounges due to full capacity, as well as your unpleasant experience at Ambassador Lounge T3.
Facilities vary across the different lounges; it would need to go to the third lounge if the other two happened to be full.
Your feedback is valuable for us to continuously improve service and I will transfer to lounge lounge management department.
Best wishes,
Trippest Customer Service Team
O
ozHarris
October 2, 2026 · via Tripadvisor
Must visit
They told me it was busy but there was still plenty of available space.
Very comfortable with great food and a good but simple selection of alcohol.
事業者からの返答
Dear Harris,
Thank you so much for your lovely review of our Singapore Changi Airport VIP Lounge access! We are glad you found the lounge spacious, comfortable, and enjoyed the great food.
We will pass your valuable feedback for selection of alcohol to the lounge team. We look forward to welcoming you again on your next trip.
Best wishes,
Trippest Customer Service Team
9
947christal
September 19, 2026 · via Tripadvisor
Average
The SATS lounge was full so I had to find another lounge. The ticket was for 3 hours but when I checked in I was told the maximum was 2 hours.
事業者からの返答
Dear Christa,
Thank you for your valuable feedback regarding your experience at the Singapore Airport lounge. We are sorry for the inconvenience you encountered when the SATS lounge reached full capacity and for the confusion over your lounge‑access duration.
When processing bookings, we send guests full details about available lounges via QR‑code access. If one lounge is fully occupied, guests may opt for alternative lounges. Our alternative lounges offer different access durations, including 2‑hour and 3‑hour options, and you are welcome to select the 3‑hour lounge for your future visits.
We appreciate you bringing this matter to our attention and will further emphasise these duration differences within our pre‑visit information.
Best wishes,
Trippest Customer Service Team
S
spacebuster007
August 18, 2026 · via Viator
A peaceful haven
A decent lounge with enough showers to ensure the wait isn’t excessive, though better extraction would improve the offer.
A reasonable range of food and non-alcoholic drink options, but avoid if you need something stronger during flights.
事業者からの返答
Dear Customer,
Thank you for your honest feedback. We’re pleased you enjoyed the lounge’s peaceful atmosphere, showers, and selection of food and non-alcoholic drinks. We appreciate your comments about ventilation and beverage choices, which help us improve. We hope to welcome you again.
Best wishes,
Trippest Customer Service Team
K
Kevin_C
August 7, 2026 · via Viator
A complete dump
I would not recommend this place to anyone. Staff were not nice. The lounge was a dump. Food very little , hospitally out of window. They watched the clock to make sure you left on time. All in all do not waste your money.
事業者からの返答
Dear Kevin,
We are truly sorry that your lounge experience was so disappointing. The condition, limited food, and unfriendly service you described are certainly not what guests should expect. As the lounge’s distributor, we’ll share your comments with management for urgent review and improvement. Your feedback matters greatly. We hope to regain your trust.
Best wishes,
Trippest Customer Service Team
Dear Ian,
Thank you for your wonderful review! We're delighted to hear that you had such a positive experience at the SATS Lounge in Singapore Changi Airport. It's great to know that you found the lounge spacious, comfortable, and clean, and that the food and drinks were excellent and regularly refreshed. Changi is indeed one of the world's best airports, and we're glad you enjoyed your time there. We truly appreciate your recommendation and look forward to assisting you with more lounge bookings on your future travels.
Warm regards,
Trippest Customer Service Team
M
Margaret_F
July 6, 2026 · via Viator
Singapore lounge
Worst lounge access we’ve ever had. The wine was undrinkable and there was no sparkling. The food fell way short of expectations hence is not eating anything. We should have saved money and waited in a bar it would have been cheaper and better
事業者からの返答
Dear Margaret,
Thank you for sharing your experience with us. We're truly sorry to hear that the Singapore lounge did not meet your expectations, especially regarding the food and drink quality. Please know that we take your feedback seriously and have already forwarded your comments to the lounge management team for their review and improvement. If there's anything we can do to assist you further, please don't hesitate to reach out. We appreciate your honesty and hope to serve you better in the future.
Warm regards,
Trippest Customer Service Team
M
Maria_G
June 7, 2026 · via Viator
Dismal
Small, dirty and old lounge with uncomfortable chairs and gross shared unisex bathrooms. Food was inedible - cold, tasteless and very limited options.
Our ticket had the option of 3 lounges but the other 2 were full so we couldn’t get in to them. Regret purchasing this - this lounge was not good value for money.
事業者からの返答
Hi Maria,
Thank you for your honest feedback. We’re really sorry to hear that your experience at the lounge didn’t meet your expectations. We understand that during peak travel times, lounges can get crowded, and it’s frustrating when options are limited.
We’ll definitely pass your comments along to ensure improvements are made. Your comfort matters to us, and we appreciate you bringing this to our attention.
Safe travels!
Best regards,
Trippest Customer Service Team
T
trevor_f
May 8, 2026 · via Viator
Missed opportunity
Sadly we missed our time in the lounge due to flight delay. Just hope I can get a repayment as were looking forward to nice relaxing time.
事業者からの返答
Dear Trevor,
Thank you for sharing your feedback regarding your experience at the Singapore Changi Airport VIP Lounge. We understand how disappointing it can be to miss out on a relaxing time due to flight delays.
As the booking partner for the lounge, we operate independently from the airlines and do not receive real-time flight information. We encourage our guests to contact us immediately if they encounter any issues, as this allows us to assist you better.
Upon receiving your review, we reached out to confirm the situation and are actively working with the lounge management to advocate for your rights and explore potential compensation.
Please stay in touch with us, and we will do our best to resolve this matter for you.
Warm regards,
Trippest Customer Service Team
Singaporeの類似ツアーを比較
最安値: シンガポールリバークルーズ、ナイトガーデンラプソディ&スペクトル by CYT — $32