PLEASE Avoid them!! Horrible service!!!!
I booked a VIP transfer from SGN airport for my family, but the experience was a nightmare. Despite confirming my early arrival in advance, we were forced to wait 45 minutes. When the drivers finally arrived, they were extremely hostile. Because I am Vietnamese, they yelled at me in Vietnamese, complaining about the early hour and accusing me of "rushing" them while my husband, who doesn’t speak the language, watched in confusion.
The situation worsened when they attempted to drop us off in the middle of the street, nowhere near our actual destination. When I pointed this out, they became even more aggressive, claiming I was wasting their time. Abandoning a family with a 2-year-old toddler after a long flight is dangerous and unprofessional. To make matters worse, the company offered no real solution, simply making excuses for their staff. Save your money and avoid this service at all costs.
事業者からの返答
Thank you for taking the time to share your experience. We're truly sorry to hear about the delays, unprofessional behavior from the drivers, and the distress this caused you and your family, especially with a young child after a long flight. No family should feel unsafe or disrespected, and we take your feedback about the language used, drop-off location, and overall service seriously - this falls far short of our standards.
Your safety and satisfaction are our top priorities, and we hope you'll give us a chance to exceed your expectations next time.
G
GlobeTrotting245840
October 9, 2025 · via Tripadvisor
Great 👍 experience
Very good experience, service and communication was excellent, the rep was waiting on the spot I was told, I was also sent pics of the pickup area, clean, air-conditioned car. Thank you for making this transfer so convenient and easy
T
tavaletravel
October 9, 2025 · via Tripadvisor
Amazing communication
This company is amazing. It’s the second time we’ve booked them. So easy to find when you depart airport. Communication is amazing and in English. We had an issue with our accommodation so our driver called the number in the booking and sorted it all out.
N
NorthStar31131164307
October 2, 2025 · via Tripadvisor
Highly recommended airport transfer from HCM Airport to Hotel
Perfect 5
Thank you for the great service by your staff and smooth travel to my hotel.
Instructions were clear, timely communication
N
Nadia S
September 30, 2025 · via Tripadvisor
Good SmartRyde Service
They are serious car large and clean competent driver prudent on time messages received for confirmation do not hesitate to book your trip airport hotel I highly recommend booking made by booking
J
Journey61210730067
September 10, 2025 · via Tripadvisor
Fantastic service.
Fantastic service. I received a text on WhatsApp the day before showing us where to go on arrival. They were easy to find and the ride was great. Highly recommend this service
P
patrickmQ6006EA
September 5, 2025 · via Tripadvisor
Top notch service
I got a ride from the airport to my hotel. And even though my phone. Went flat. The staff were excellent and helped me no end. So even though it was stressful for me the service was top notch and easily allayed my worries. Definitely recommend and will use again .
C
clairegT4706NS
June 29, 2025 · via Tripadvisor
Late for flight because of rainy condition in Ho Chi Minh SmartRyde got us there just in time
SmartRyde and our driver were excellent and understanding of my distress in thinking we would miss our flight because of rainy condition on the 16th June 2025. The phone consultant especially handled me considerately and the driver got us to the airport just in time to catch our flight. I highly recommend them
S
S3319PBrichardb
June 2, 2025 · via Tripadvisor
Airport pick up service
Easy to use , plenty of information passed on to make your trip smooth .
Prompt pick up and drop off service , friendly people to deal with , highly recommend 👌
4
427debbiec
May 9, 2025 · via Tripadvisor
Great service!!
Seamless pickup after a long flight. Clear instructions and found our driver with no issue. Would definitely recommend and use again.
