The 7D6N Yellowstone tour was quite packed, and time allocated to some stops were quite short (20min). The van carrying 13 passengers was tight/squeezy with little leg room. The van’s audio system was bad and echoey, so we had issues hearing the tour guide’s explanations/instructions, especially when the van was moving as it was noisy. While the tour package was advertised as English-speaking tour, our guide Jeffrey Yuan mostly spoke in Chinese. But Jeffrey was fairly helpful and responsive when asked questions. Given the tight schedule and long drives between attractions, we had to eat at McDonald’s for 2-3 meals during the trip which is understandable but it would have been appreciated if other fast food options were offered. There was a day when the lunch stop was ~3+pm but the tour guide didn’t give heads up, else we could have prepared some snacks etc. One night’s stay was at Dude & Roundup Motel (1 star) and there was no hot water/kettle provision. The last night stay at 5-star hotel Fontainebleau Las Vegas was great!
Thank you for sharing detailed feedback about your recent tour. We apologize profoundly for failing to deliver the seamless, comfortable experience you deserved. As you mentioned, these tourist attractions are popular, and we want each visitor to have the most comprehensive and profound experience possible in the limited time available, so guides need to schedule tours at set times, which can make you feel a little rushed. Please understand that this arrangement is based on our years of experience: we strive to ensure that visitors do not miss out on any worthwhile stops through reasonable planning. The vehicles we use are all professional transportation (The type of vehicle used depends on the number of guests attending on the day). We will continue to improve vehicle configurations to ensure that all vehicles meet the highest standards in terms of comfort and functionality to prioritize guest comfort on extended routes. Your satisfaction is paramount to us, and we hope to welcome you back for the elevated experience you deserve. All our guides are bilingual (Mandarin/English) and can communicate fluently in English. Sometimes Chinese expressions are longer/more complex than English, but rest assured that our guides will explain everything 50-50 and 50-50. We acknowledge the overreliance on McDonald’s and failure to warn about the 3:00 PM lunch delay. Better options and communication were essential. We will review dining options to better align with our guests' priorities. About the hotel, we take the feedback from our guests very seriously and have immediately reported the complaints to the relevant department of the hotel for thorough investigation and improvement. We will sincerely consider your comments to better meet the needs of different tourists. Thank you again for choosing our service and we look forward to the opportunity to provide you with more satisfying travel experience in the future.
