I wasn’t aware that this was only a driver and you have to manage your own bookings and itinerary. Our drive Atta was amazing!!!! Very nice and friendly. We started close to San Fran and worked our way out…which was not great once it came time to come back. We weren’t aware that it was going to cut into our 8 hours and we were going to be charged extra per hour being out. I don’t think they did great with arranging our experience and I was not too thrilled about having to set up and book reservations. They do not categorize wineries with reservations vs walk ins, distances, etc. and I think that is where this company lacks. Atta was an amazing driver!!!!
事業者からの返答
Thank you for your feedback. We would like to clarify several points for the benefit of future guests.
Thousands of our guests have successfully used our customization process, and our instructions and terms are clearly provided in advance in plain language, without hidden or “fine print” conditions.
In your case, we made numerous attempts to reach you by email, SMS, and phone—more than a dozen messages and multiple calls—to begin the itinerary-planning process. We did not receive a response until less than 24 hours before your scheduled departure, at which point we were preparing to submit a cancellation request to Viator due to the lack of communication.
Despite the late response, we worked with you to streamline the planning process and create an itinerary based on your preferences, which you acknowledged and accepted prior to the tour.
Our terms clearly explain the 8-hour tour duration, the applicable additional-time charges, and the itinerary-planning process. Your comments regarding the timing and additional charges do not appear consistent with the information and acknowledgments exchanged with you prior to departure.
We genuinely value guest feedback and take it seriously, particularly when it may influence future guests. At the same time, we believe reviews should accurately reflect the information provided and the circumstances of the reservation. We hope this clarification helps future guests better understand how our private, customized tours are structured.
J
jobb599
February 23, 2026 · via Tripadvisor
Enjoyed great day with wine and friends
Enjoyed great day with wine and friends. Planning was easy and drive was very pleasant. Our driver was wealth of knowledge about the region and wine.
T
thanhthaol167
January 26, 2026 · via Tripadvisor
Highly efficient and easy planning
Highly efficient and easy planning. Recommended wineries and experiences exceeded our expectations. Driver provide additional guidance with many local stories . Recommend to all wine lovers .
4
407himas
January 1, 2026 · via Tripadvisor
Last minute decision Great day
Good decision to spend the day in the valley. Visited three wineries in Sonoma without reservations and had amazing time. Special thanks to our driver - Dean who improvised and provided so much information.
R
rasbgg
November 7, 2025 · via Tripadvisor
Everything went according to plan and beyond!!!
Company was very helpfull with suggestions. We received our detailed plan for the day almost within 3 hours after we sent our preferences via website. They are great ! Added other alternatives with notes. We booked our tastings based on our budget. Driver was very friendly and knew his way around the wine country. We enjoyed the day and wine to the fullest !!!
P
Phillip_B
September 16, 2025 · via Viator
Napa wine tastings
Dean our driver was extremely knowledgeable about the surrounding areas in addition to the wineries.
C
Connector49871193067
August 28, 2025 · via Tripadvisor
It was a blissfuly amazing day in Sonoma!
We asked Vadim to arrange the most joyful itinerary for our group of 5. And he did.. We visited 3 off the beaten path wineries and had our tasting in a very special intimate atmosphere. We enjoyed every moment of the day. The surrounding countryside and wineries were so lovely- literally taken our breath away.
R
Relaxxtottal
March 9, 2025 · via Tripadvisor
Outstanding service bur read the fine print
Outstanding Service by Dean... very knowledgeable driver.
Great service, added additional hours that had been quoted a $ 85/hour, however additional overtime charges were also added for driver time... doubling the amount... Be sure to read the fine print.....
事業者からの返答
Thank you for touring with us and enjoying the day with Dean.
As per our terms and disclaimers, which are always straight forward and in bold large font across of all of our correspondence, we processed only $85/hour for two hours you went extra. Total $170. Your total time was 10hrs 16 mins. There weren't any duplicate charges. Only extra time and standard driver's gratuity, which was confirmed with you at the end of tour by Dean. Detailed receipt was emailed to you when the payment was processed.
O
OhioIrishman
September 14, 2024 · via Tripadvisor
Informative. Knowledgable. A+!
Edward did a wonderful job of providing information without being intrusive in our conversations. He also was able to help us add an additional desired stop into our schedule. Would highly recommend!
L
Larry_C
May 4, 2023 · via Viator
Best Wine Day Ever
Loved seeing the Napa and Sonoma areas. The Oakville Grocery stop for lunch was an excellent recommendation. Our tour guide, Edward, made sure we had an unforgettable experience.
