I reached out to the company and they were able to respond swiftly but still was able to reach the driver. I had someon
Good morning! My driver never showed up for my pickup. He contacted 1:30 later to tell me that he was there. I was in a Taxi going to my destination. Unfortunately, I had to leave the airport. I was too tired to stand there.
事業者からの返答
We’re very sorry to hear this regarding your booking.
We’d like to look into what happened with your pickup and assist you properly. Could you please provide us with your booking number so our team can review the details of your case?
Our sincere apologies again for the inconvenience caused.
E
Edgardo Z
May 19, 2026
Excellent service, highly recommended!!!
Excellent service. We communicated before arriving in the Dominican Republic. Upon our arrival, José had to wait for us at the airport because our flight was delayed. He communicated with us at all times and was attentive to our departure. On the way to the hotel, he gave us a mini city tour with explanations and even sang typical songs for us. The service from MyTransfer is highly recommended; they fulfilled everything.
事業者からの返答
¡Muchas gracias por compartir su excelente experiencia con nosotros! Nos alegra enormemente saber que MyTransfers cumplió con todas sus expectativas durante su visita a la República Dominicana. Le haremos llegar sus amables palabras a nuestro conductor José. Nos enorgullece contar con profesionales tan atentos que no solo esperan pacientemente ante los retrasos de los vuelos, sino que también transforman un simple traslado en una cálida bienvenida llena de cultura, explicaciones y alegría dominicana. ¡Esperamos tener el placer de atenderle nuevamente en el futuro!
T
Tina_T
April 26, 2026
Horrible ride
I was very disappointed with this ride. I had already paid for the trip to the hotel from the airport , but when I told him that the original hotel had canceled due to it being full he told me it would be another $35 cash which I did not have. The driver did not speak any English which was fine but it made it very difficult to communicate. He kept handing me his phone while he was driving and texting and driving extremely erratic and dangerous. I ended up giving him $20 cash. But the ride was horrible and I was filled with anxiety thinking we were going to crash.
事業者からの返答
We sincerely apologize for the experience you had during your transfer. Regarding the destination change, please understand that for last-minute modifications requested within 24 hours of the service, we reserve the right to apply additional charges, as these updates are not covered in the original booking.
However, we take your feedback regarding the driver's conduct and safety very seriously. To investigate this matter further and take the necessary steps, please provide us with your booking number. Your safety and peace of mind are our priorities, and we want to look into this thoroughly.
E
Eric_G
January 11, 2026
Don’t expect anything special
Not great not bad. As good as getting an uber. Waited outside for like 10 minutes for the driver. The guy who loaded the bags demanded a tip before the car even arrived. He said “prepare tip”
事業者からの返答
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with the wait time and, more importantly, for the inappropriate behavior regarding the tip request. This does not reflect our service standards.
We would like to investigate this matter further. Could you please provide your booking number?
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Elena_K
November 29, 2025
Never again
After this I am officially done with Viator. No flexibility, no service, no English. Highly NOT recommended
事業者からの返答
We regret that you did not have a good experience with our service. Please provide your
booking number so that we can assist you
E
Elsa_C
November 28, 2025
Smooth and safe process...
Smooth and safe process from the start to the finish. Everything as advertised. No hidden fees or extras.
事業者からの返答
Thank you so much for your kind review! We are delighted to hear that you experienced a smooth and safe process.
We look forward to serving you again in the future.
S
Sunshine47594299978
July 15, 2025
Little communication
This service provider met us at the Airport then put us in a vehicle with a driver that speaks Spanish only. Even though the driver knew the drop off location he got angry when we asked questions.
Recommendation: Clear communication from meet to drop off.
A
Andrew_S
December 31, 2024
The driver was...
The driver was amazing....great customer service and very helpful. I highly recommend this service to book.
A
Archana_C
April 6, 2023
Driver was there on...
Driver was there on arrival. Was Easy to find. Did not speak English so communication was a problem. Car was not what we were told we would get and car was a little run down.
事業者からの返答
Thank you for bringing your concerns to our attention. We take customer feedback seriously, and we would like to address your issue promptly.
Please add your booking number in this comment section and our team will gladly take a look at your situation.
