Unfortunately my experience is bad. One day before my arrival I received email from the driver with requirement to add $20. I made reservations few weeks before and had tickets. I did not have chance to cancel and try to find somebody else. The driver requested to pay to him cash after trip. I paid him cash at the end at hotel. It looks like fraud. I think it must be investigated.
Thank you for sharing your experience with us. We’re sorry to hear that your transfer did not fully meet your expectations, and we appreciate the opportunity to address the situation. Upon reviewing your booking, it appears that the hotel you were traveling to is located further away than the area covered by the transfer option you selected. This required an additional fee to accommodate the extra distance. We understand this may have caused frustration, and we regret any inconvenience caused. To provide flexibility, we informed you of the situation prior to your arrival and offered you the option to cancel the transfer with a full refund. While we regret that this wasn’t the ideal solution for you, we strive to maintain transparency in such cases and ensure our customers are fully aware of their options. We recommend verifying the location selected during the booking process to avoid such situations in the future, and our team is always happy to assist if you have questions before completing your reservation. Your feedback is valuable to us, and we’ll use it to continue improving our services. We hope to have the opportunity to provide you with a seamless transfer experience on your next visit. Thank you for choosing Dominican Tours and Transfers. Best regards, Cristian Luna Dominican Tours and Transfers
