DO NOT MAKE RESERVATION WITH THIS ORGANIZATION. Let me repeat my self, inept program, no entry point to enter pickup time, I was told on the phone that all you need is departure time of the flight? I find that unacceptable. You are charging me $50.00+ for a trip that I could take nor cancel due to your cancellation policy. You are forcing me to cancel a reservation 24 hours before the proposed trip that I was attempting to make 12 hours before the attempted trips start time, so I feel that you swindled me out of about $50.00 without making any errors on an attempted reservation, Shaw on you. I hope you send my utter disappointment in your crooked way to the Better Business Bureau. You can also call me if you wish to discuss this horrific experience of mine with me on the phone. (713-301-2593).
事業者からの返答
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.
T
Tricia_H
January 3, 2025
Great service
Very efficient and timely with excellent communication. We travelled from RSW to North Fort Myers and had a great experience.
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
M
Monica_H
November 23, 2024
Courteous
Gary the driver was courteous and on time. Arrived at the airport earlier,
he took my luggage out of the vehicle and placed it on the curb, and wished me a safe flight home.
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
D
Dana_C
June 17, 2023
The service was Prompt,...
The service was Prompt, courteous & professional. The driver Tim was engaging and knowledgeable of the pickup & destination area.
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
J
John_W
March 19, 2023
Drivers need to be on-time and present to pick up passengers.
When I landed at the airport I had difficulty and waited for my driver to pick me up, rather than having him present at the driver location. This stressed me out, considering that I had just had a 3.5 hour flight and wanted to get to my hotel immediately and that I did not have a contact number on the itinerary to contact the company. My return driver was early picking me up, so I was at the airport on-time and had minimal stress on my departure.
事業者からの返答
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.
K
Kris_B
December 30, 2021
Great transportation company
Easy, affordable and fantastic customer service! I will use this company every time I need transportation!
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
D
Denise_E
August 27, 2021
Not good
Our first pick up at the airport and drop off went great. The driver was went above and beyond. Then everything went wrong with our departure. I called to confirm our pickup and the time was wrong. So that person said they would correct that. Well it was not done. I called the morning of again and time was still wrong. The hotel staff was able to get us a driver and get us to the airport on time. I again called from the airport twice to not get charged and now waiting for my credit card bill.
事業者からの返答
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website at: www.carmellimo.com & choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
B
Barbara_C
March 8, 2014
Very glad I used your service...
<p>Very glad I used your service instead of renting a car. Heavy traffic at dusk and the traffic on Sanibel was terrible since it was a holiday (President's Day). The Island roads are complex and there are no street lights. More than satisfied with Angel's service.</p>
