VIATOR is an appalling company and the way they treat their clients demonstrates their inadequate system of customer care (or lack thereof). It is not the fault of this company/operator but two previous arrangements left us stranded at airports because the tour operator was closed or was not available (this after confirming and paying for reservations). Buyer beware…
Dear Customer, Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered during your transfers and the frustration you felt. We understand how disappointing it can be when plans don’t go as expected, especially after confirming and paying for reservations in advance. We take your feedback seriously and will review our communication and coordination processes with our partners to ensure that such situations do not happen in the future. Customer satisfaction is our priority, and we’re sorry that your experience did not reflect the high standards we strive to maintain. We appreciate you bringing this to our attention, and we hope to have the opportunity to restore your trust in our services.
