グアテマラのプライベートシャトル
説明
私たちは観光分野の専門家であることに誇りを持っており、お客様に優れたサービスを提供することに専念しています。当社のご旅行を選択される場合は、お客様の安全が当社の最優先事項であることをご安心ください。私たちの旅程は、お客様を目的地まで安全にお送りするだけでなく、途中で私たちの壮大な国の息をのむような風景を味わう機会を提供できるよう、注意深く作成されています。座ってくつろぎながら、アンティグア グアテマラ、パナハッチェル (アティトラン湖)、グアテマラ シティといった魅力的な目的地へお客様をお連れいたします。そこでは忘れられない体験が待っています。
ツアーオプション
ハイライト
含まれるもの
集合場所と時間
グアテマラでの当社の交通サービスをご利用いただきありがとうございます。空港には出口が 2 つあり、1 つは左側 (ピンク)、もう 1 つは右側 (ライトブルー) にあります。CAFE BARRETTO の前の右側の出口ドアで当社のドライバーと待ち合わせてください。ドライバーは、簡単に識別できるようにお客様の名前が書かれた看板を持っています。サポートが必要な場合は、お気軽にメッセージをお送りください。安全な旅を!
旅行者の評価
重要情報
- 幼児用の座席があります
- あらゆる体力レベルの方に適しています
- 子供は大人が同伴する必要があります
レビュー(291)
Very friendly and quick experience. Prompt pickup and drop off. I would highly recommend for traveling in Guatemala City.
Our driver was so pleasant, knowledgeable and helpful. He met us at our hotel, gave us tips and advice for our travels, and taught us about Guatemala & Antigua’s history. 10/10
Our transport was very late arriving at the designated pick up. From leaving arrivals to being picked up was 45 minutes even though we had given our flight number and arrival time. When he did arrive Rolando the driver was very professional and courteous. However, the trip was very short, less than 2 miles and took around 5 minutes so £22 seemed very expensive. Had I have known this I would have taken an Uber.
The time between your arrival and exiting the airport was approximately one hour. I’m sorry that you felt the service was delayed; however, we responded to all of your messages via WhatsApp throughout the process. The transfer to your hotel was relatively short due to the light traffic conditions. Our priority is to provide a safe, comfortable, and reliable service, and we are sorry that your experience did not fully meet your expectations.
The private shuttle was efficient on time and got us to our destination safely! Driver was nice and friendly! Very helpful with our luggage!
Thank you for your review, we’re happy to hear you enjoyed the experience.
Our shuttle driver got there right on time. The car was very nice and comfortable. He was a great driver and got us to the airport early. Thank you so much!
We’re so glad you enjoyed our transportation service from Guatemala City airport.
Good communication, easy pickup, smooth driving, and fast dropoff. I would recommend to anyone, it was very straightforward.
We’re delighted to hear that you enjoyed our private shuttle in Guatemala.
Communication is great. I was sent a text message, regarding pick up location in advance, and in English. Pick up was flawless
Thank you, Julie for taking the private shuttle with us.
Great experience! Always on time, friendly, accommodated us and our luggage. Easy to communicate with.
Thank you! Your positive comments motivate us every day to keep doing our best.
This was our second time using this company - the first was seamless. The second time was during the Easter holiday, which was acknowledged in advance - the company reached out to confirm that it'd be a busy time for them. We confirmed pick-up time (5-6pm) at our hotel. We reached out at 3:55pm and they replied "the van is on the way". I asked for an ETA, they said 5:30. At 5:45, I called - no answer. At 5:50, "the streets are closed". The company directed us to go to a gas station 2km away (the streets were not closed between the hotel and the gas station). The company refused to pay our taxi fare to the gas station. The company did not acknowledge that they failed to pick us up at the agreed-upon location (the hotel). The van did not arrive to the gas station until 6:02pm (it would have never arrived to the hotel on time) but the company continued to state that it was on time. Note: there was no communication about 5:30 not happening until I reached out. The company replied with one-liners such as, "Guatemala is the problem", "Catholicism is the problem". The company states that the roads were closed without notice - the entire country (including tourists like myself) knew that many roads would be closed and they acknowledged in advance that this might cause difficulties. hoewver, on the day of, there was no communication to that effect. The company contact excused themself with "Today is my birthday. and continued to insist that the shuttle arrived on time, when it never arrived to the location at all. "I am right" was probably my favorite when arguing that the van arrived on time. Ultimately, we arrived successfully to our destination and the driver was excellent in the weather. The following morning, the company reached out demanding an additional $300 in damages "due to street closures" that supposedly caused damage. There was no incident that would have caused such damage during our drive. I refused to pay.
Yes, it was my birthday and also a national holiday. Access to Panajachel was closed due to Catholic processions, so the van had to take an alternate route and unfortunately sustained damages totaling $600 USD. We did not pass this cost on to you; we only want to emphasize that we did everything possible to arrive on time. We had confirmed the pickup between 5:00 and 6:00 PM, and the van arrived at 6:10 PM. We also offered you the option to stop at a gas station, as you seemed quite concerned about the timing. In the end, you arrived at the airport on time, which was the most important thing.
We had 9 people in our party. A little chaotic but the drivers were very helpful, met us at the airport on time, and drove us to our Airbnb without any issues.
Excellent! We’re delighted that our service met your expectations.
