プライベート全日タンジェツアー－現地ガイド＆港ピックアップ

Plus: top guide, delicious stories and explanations Min: very disappointing to hear a few days before the start of your excursion that your private tour will be converted to a small group tour, when you already booked this tour months ago!

Our guide Abdul did an amazing job we were able to see most everything we wanted. The transport driver did a great job and the van was new with good AC. Good tour

Stay away. This is a scam. They will charge for a private tour and then contact you to let you know it’s a “small group” instead and how small groups are better anyway. If you don’t agree, they’ll tell you they’ll refund you but won’t. If you then follow up, they’ll tell you to request a refund, which is a trap because there’s no such thing, it’s just a “Cancel booking” which means the tour operator keeps 100% and you don’t get refunded. They will then proceed to disrespect you through messaging when you point all of this out to them. I hope TripAdvisor can address this Tour Operator permanently. I’ve already called support and taken care of but concerned for everyone else.

This was supposed to be a private tour. 2 days beforehand we were told that two cruise ships would be in port that day (there were not) and as it would be so busy it would need to be a group tour. I have mobility issues due to a medical condition. I booked a private tour for that reason so we could take things at our own pace. There were no other tours available at short notice so we had no option but to go. The camel ride was something I would have skipped if the tour was private. Our tour guide was lovely and knowledgeable but there was an echo on the speaker in the bus and nobody could understand what he was telling us. The Medina was beautiful but we were rushed through it (again an issue for me as there were a lot of steps down that I struggled with). The rest of the group were left waiting for me and another person to catch up. This was incredibly embarrassing. We were rushing to get to a restaurant for a free lunch we had been offered as compensation for the tour change. We were given no time to shop and when we arrived at the restaurant they were not ready for us. We had to wait for about 40 minutes. The food was disappointing and we had to pay (cash) for the water we used. Overall this tour was really disappointing, not at all what was advertised and I would not recommend it.

VERY DISAPPOINTING. Described as a private tour but the four of us were joined by another dozen people. Tour was barely 3 hours not the 4-6 as described and at least half the time was spent a rug shop and at a chemist both where your given the hard sell. The optional lunch was at the tour owner's restaurant == while optional if you didn't join in you'd have to wait around for an hour while everyone else finished. AND the lunch was expensive for very average food. We ere promised a visit to Hercules caves but did not go in as it was too expensive (10 euro pp). We only drove by the Villa Perdicais -- the guide never even pointed it out (I saw the sign). In town we did not go into the Kasbah museum and never had time to do any shopping in the market. The guide was friendly but not knowledgeable - could not answer basis questions (Limited english skills). The camel ride was fun and the drive around the city was pleasant but you could easily arrange this yourself for a fraction of the price. If you are arriving by the port, the town is easily reached by walking. Save your money.

Not private. We were 30 people in a big bus. Left 45 minutes late while waiting on other passengers. Felt rushed. Guide took us to his friends businesses and we had no free time to explore on our own. Not a good tour for mobility challenged folks. We were worried we would lose the group in the Kasbah because of the large number of participants. Guide didn't manage time well and we missed a few sites. 30 prople at restaurant was too much for restaurant to handle. Wasted precious time. Won't recommend. We were misled.

Trip was changed last minute to a group tour-49 people. Guide was not prepared for this. We waited 30 minutes to start for late arrivals that never came. We were promised water, that never came, We were promised stop at ATM, that never happened. Got a free meal as compensation, that did not include the drinks they passed out freely at the start. Guide would not wait for 3 couples with mobility challenges and almost lost one. No voice amplification for hearing him on the streets. All in all this was the worst tour experience we have had anywhere. Viator should be embarrassed by this.

I rated this tour 3 out of 5, but probably would have rated it higher had it been as originally advertised when I booked it. It was advertised as a tour for no more than 15 but prior to tour we were notified by operator that due to multiple ships in port that he couldn’t get transportation for our group and needed to combine 2 groups on a bus. As compensation he did offer us lunch. However with the larger group size it made maneuvering more difficult and increased the amount of time required to do the activities. With the addition of lunch we ended with no free time in the Medina and it was very hot. Tour guide tried his best, but with that large a group there was a lot of confusion before the tour with multiple emails and during. Especially with regard to lunch and was was included for not. No one seemed to know, not even the guide who called the office for verification.

We booked this excursion as a private tour, but after purchase it was changed to a large group bus tour. We were told we would receive a complimentary meal for the inconvenience, but unfortunately that experience was disappointing. The restaurant appeared to be a location that tour groups are routinely brought to. It was a very hot day, and we were seated on the third floor where it was even warmer. The meal consisted of a warm broth-like soup, family-style couscous, and a very small portion of meat shared among several people. The restaurant did have live musicians playing drums and guitar, which added some atmosphere, and the location inside the old fort was interesting. Throughout the meal, servers repeatedly passed around trays of room-temperature orange juice and lemonade. It was never made clear that these drinks were not included. Many guests assumed they were part of the meal. At the end, everyone was charged approximately $3 per drink, including those who barely touched them. This felt misleading and should have been explained beforehand. Another frustration was the start of the tour. Although Viator listed a later departure time, the tour operator changed the schedule that morning via WhatsApp. We boarded the buses and then sat waiting for approximately 45 minutes because 14 guests did not show up. After all that waiting, we left without them anyway. Spending nearly an hour on a warm bus was not an ideal way to begin the day. The camel ride was easily the highlight of the tour. Although short, it was fun, memorable, and the guides were excellent about taking photos for everyone. The biggest disappointment involved Hercules Cave. My Viator confirmation specifically stated that admission was included, and I had a screenshot showing this. However, the tour guide informed us that entrance was not included. Most guests only visited the museum area because accessing the actual cave required an additional payment. We were also given only about 10 minutes at the site, which felt extremely rushed. The old town walk was another missed opportunity. We spent considerable time walking through markets and shopping areas, but we were not allowed to stop and browse. Instead, we were taken to two specific stores—a high-end leather/ceramic/rug shop and an oil store. Many people in our group expressed interest in souvenir shopping and exploring the local markets, but the guide discouraged stopping and seemed annoyed when guests asked questions or wanted to browse. We also noticed other tour guides providing detailed historical and cultural information throughout the city, while our guide provided relatively little commentary. He spent a significant amount of time speaking with locals and shop owners. The information we did receive—including a brief explanation of the origins of mathematics and mosque cleansing traditions—was interesting, but overall there was very little educational content compared to other tours we observed. In total, the tour lasted more than six hours. Of that time, approximately 20 minutes was spent riding camels and about 10 minutes at Hercules Cave. Much of the remaining time was spent waiting on buses, eating lunch, or listening to sales presentations in stores. Overall, the camel ride was enjoyable, but the change from a private tour to a group tour, the confusion over included admissions and drink charges, the limited time at key attractions, and the emphasis on shopping stops rather than sightseeing made this experience fall well below our expectations.

Quick summary: if you booked this tour as a private tour and they switch to a large bus tour, do yourself a favor and CANCEL immediately!!! When I booked this tour, I was really excited about it. I thought it had potential to be the best tour of my trip. Instead it was quite literally the worst tour of my life…. Our “private tour” for 6 people instead became a gigantic 60 person tour. There were elements of this tour that were enjoyable. However, everything we did today could have been done easily in 2-3 hours for a small group but was instead dragged out to become a 7 hour fiasco. Hours of time were spent being forced to shop at various local stores. They told us that to compensate for the larger group they would give us a traditional Moroccan lunch. It was a giant bowl of Couscous with a few small chunks of meat. And some hot soup and hot tea on a sweltering hot day. And to cap it off, they told us at the end of the meal that drinks were not included and then charged us 3 Euros per glass of juice that they had been handing out like crazy. So my family of 6 drank 9 glasses of juice, and so that was 27 euros!!! And when I gave her 40 she only gave me 3 in change! I had to make a scene to even get my correct change. The Hercules Caves were supposed to be included but then at the last minute they said we would have to pay 8 euros per person. The only free bathroom of the entire day came available 6 hours into the tour. There was a ton of walking and steps involved which was fine for my family but clearly made things difficult for people with mobility issues. Also it was hard to hear the guide in the city with that large of a group.