Ucoの名門ワイナリー-プライベートラグジュアリーツアー

Dear Greg, Thank you so much for this amazing review. Receiving such words from travelers who have explored wine regions around the world truly means a lot to us. Mendoza has something very special to offer, and I’m very happy you could experience not only great wines, but also the people, hospitality and atmosphere behind them. One of my main goals is precisely to go beyond a standard wine tour and create something more personal, educational and memorable, adapting the day to each guest and sharing a deeper perspective on Argentine wine culture. It was a real pleasure spending the day with you both, and I’m glad the dinner recommendation helped make the evening just as special as the wineries. Thank you again for your trust and your enthusiasm. Warm regards, Stéphane

Thank you very much for your kind review. We’re really happy to hear that you enjoyed the day, the wineries and the lunch at Honero. I’ll also pass your words along to your driver and guide, it will mean a lot to him. We truly hope to welcome you again in Mendoza in the near future. Warm regards, Stéphane

Aqui vai uma **resposta calorosa em português**, natural e positiva, com a explicação incluída de forma leve: --- Muito obrigado pela sua avaliação tão gentil. Ficamos realmente felizes em saber que vocês aproveitaram o dia no Vale de Uco. Piedra Negra e Atamisque são vinícolas muito bonitas e com estilos bem diferentes, e nos alegra saber que Atamisque deixou uma impressão tão especial. E claro, o almoço no Rincón Atamisque costuma ser um dos grandes momentos do dia. Sobre a Clos de los Siete / DiamAndes: como acontece com todas as vinícolas incluídas nos nossos roteiros — e como indicado também na página do tour no Viator — as visitas estão sempre sujeitas à disponibilidade no dia. Infelizmente, nesse dia específico a DiamAndes estava simplesmente fechada, o que às vezes acontece dependendo da agenda interna da vinícola. A boa notícia é que Mendoza tem muitas vinícolas incríveis, e sempre adaptamos o roteiro para que a experiência continue sendo memorável. Muito obrigado novamente pela confiança e por compartilhar sua experiência. Esperamos recebê-los novamente em Mendoza algum dia. Um grande abraço, Stéphane

Dear Saddie, Thank you so much for taking the time to write such a thoughtful and generous review. It truly means a lot to me. Spending several days with your family in the vineyards of Mendoza was an absolute pleasure. From the very first moment, your curiosity, kindness and openness made the experience especially meaningful, and it was a joy to share the region, its wines, its food and its stories with you. I’m very glad that those days (and particularly the unexpected Christmas Eve dinner) became such special memories for you. Moments like these are exactly why I do this work, and I’m grateful for the trust you placed in me throughout your stay. Thank you again for your words, your energy and your warmth. I hope Mendoza will always hold a special place in your memories, and I truly hope our paths cross again someday, here or elsewhere. Warmest regards, Stéphane

Thank you for taking the time to share your feedback. We will respond point by point, as several statements in this review are inaccurate or misleading. Regarding the pickup location: it is correct that the access road to Puesto del Indio Lodge is now asphalted. This is a recent change, and until very recently the access did require high-clearance vehicles. That said, once the client decided to change the meeting point to Park Hyatt Mendoza, this matter was closed. No extra fee was charged, despite what is claimed here, and we waited 15 minutes past the scheduled pickup time due to the client’s delay. Regarding transportation: the vehicle used was a Toyota Corolla fully licensed for tourism, clean, air-conditioned and perfectly standard for private wine tours in Mendoza. This is not Moscow or Paris; Mendoza is a wine region with long distances, and this type of vehicle is both common and appropriate. Confusing “luxury” with oversized vehicles does not reflect local realities. Regarding winery visits: at no point are private winery tours guaranteed or advertised on Viator, especially on Sunday, December 28, peak high season, when wineries operate tastings in small groups. This is clearly stated in the tour description and depends entirely on winery availability, not the operator’s will. Regarding lunch: the meal took place at a well-known, reputable winery restaurant, highly rated and appreciated by the vast majority of our guests. Taste is subjective, but presenting this as an objective failure of service is unfair. Finally, it is important to say that the client arrived on the tour already in a negative and confrontational mindset, and unfortunately, no service can fully satisfy guests who are determined to find fault at every step. We fully accept our responsibility for the updated road condition information, but beyond that, the service delivered was exactly what was sold and paid for. We stand by the quality, transparency and consistency of our tours. We understand that not every experience suits every traveler, and that is perfectly fine. Future guests are encouraged to read both reviews and operators’ responses to form their own informed opinion. Stéphane RAMPON

Hi Molly, thank you very much for this review! Be sure I will forward to our guide. We hope to see you back in Mendoza for more adventures!