Tanya was an amazing tour guide. She prepared an itinerary for my partner and I. We had an amazing time! Great beaches, food, drinks and ambiance. We will definitely be back soon ❤️
事業者からの返答
Thank you for sharing. Tanya is committed to providing high-quality customer service. We will be delighted to plan you next itinerary with us at Real PR Travel.
A
A772YPcynthiac
December 5, 2024 · via Tripadvisor
PR
We went and stayed at the Palmas Del Mar resort in Humacao. This was my 9th trip to PR and I can't wait to go back.
Must see: The El Moro Fort, the rain forrest, Old San Juan, The Don Q rum tour
事業者からの返答
PR is so beautiful and is an amazing island to explore. Can't wait to have you come back for your 10th visit. Thank you for your review.
T
Traveler306617
July 6, 2024 · via Tripadvisor
Scammers
They are thieves and took our money beware of description false advertising …they never took us on a tour and the owner was nasty and unprofessional n no travel advisor doesn’t give different days where the tour go n rude n nasty
事業者からの返答
Listen guys, we know that you’re upset that you’re MISTAKE is costing you. But the truth is, if we were scammers or mislead you, then your bank wouldn’t of have taken our side when you tried to process the charge back. You booked the wrong tour for the wrong date. We did everything we were supposed to and because you canceled on the spot and we’re extremely aggressive towards my staff you’re upset bc the rules are last minute cancellations get zero refund as per viator. Had you just let our guides still taken you to the locations that were scheduled for that day. You would of had actually enjoyed yourselves… but you choose to cancel as therefor you get no refund. Take you’re time to read all of the details before booking
K
kayh7654
July 6, 2024 · via Tripadvisor
Horrible
Do not do business with these peoples they are unprofessional they scam us out our money we didn’t do tour due to their mistakes and refuse to refund our money.
事業者からの返答
Listen guys, we know that you’re upset that you’re MISTAKE is costing you. But the truth is, if we were scammers or mislead you, then your bank wouldn’t of have taken our side when you tried to process the charge back. You booked the wrong tour for the wrong date. We did everything we were supposed to and because you canceled on the spot and we’re extremely aggressive towards my staff you’re upset bc the rules are last minute cancellations get zero refund as per viator. Had you just let our guides still taken you to the locations that were scheduled for that day. You would of had actually enjoyed yourselves… but you choose to cancel as therefor you get no refund
9
983johannaw
July 2, 2024 · via Tripadvisor
Scammers
They are thieves and took our money beware of description false advertising …they never took us on a tour and the owner was nasty and unprofessional
2人が参考になったと回答
事業者からの返答
First and foremost ma’am you are upset that you didn’t read the options and different day with options correctly… you are the only person who has booked this tour and complained about not understanding the route, I called viator directly to see if the mistake on our end and they also confirmed that you choose the NORTH tour as we showed you on your reservation. Take accountability for YOUR MISTAKE. And no one was nasty with you ma’am you were upset that you weren’t getting the response that you wanted and you lashed out and I told you to have a blessed day.
A
Angel_F
June 13, 2024 · via Viator
Fun, but Could Have Been Better!
The tour great thanks to our guide Sarah! She was very knowledgeable and shared lots of interesting facts with us as we transitioned from location to location. It was a rainy day, but she did a great job pivoting to make the day fantastic!
The issue that kept this from being a five-star experience was the with the tour management. We arrived, via Uber, to the meetup location early for our 9am tour. We waited... at 8:33am, I received an introductory message from Sarah that ended with I'll see you at 11am... What?!?! Right, apparently the Wander to the West was an older tour that was being phased out and we were sent those details-the wrong details- for our tour. We paid for the Chinchorreo Three Beach and Bar Hopping tour (by the way, there was no bar hopping... we stopped by one restaurant for lunch - which was as impactful as it could have been because we had grabbed a bite to eat during our two hour wait and weren't very hungry-Sarah did bring along some Parcha drink pouches for us to enjoy along the ride).
事業者からの返答
We apologize for the description not being accurate, we have already contacted Viator to correct the issue on their end. We are working on improving any areas that need attention to better service our customers. Thank you for your review.
S
Stanley_H
May 26, 2024 · via Viator
Would not recommend
Sarah did a nice job but the description is not accurate. You do not get to go snorkeling or see a black sand beach. Too expensive for only seeing three beaches, only getting to go in one, and getting two drinks.
事業者からの返答
We apologize for the description not being accurate, we have already contacted Viator to correct the issue on their end. We would like to make up for the error by offering a discount for any future bookings.
L
LaRetha_B
May 11, 2024 · via Viator
Please verify what your booking.
The itinerary in the booking is not correct. When you click on the post and scroll down, that's not where the tour was. We ended up on an East tour. When I booked and looked at the itinerary we were supposed to go to the black sand beach. That's all I was looking foward to. However the tour guide Jazell was amazing. I reached out to Shiela and Tonya. Neither one of them have yet to contact me. All I wanted to do was to take my gf to the black sand beach for her birthday. Ruined!
事業者からの返答
Good morning after speaking with Viator, they had confirmed that the tour was selected by the customers not too sure if it’s bc of the day you booked the tour bc Fri, Sat & Sun the tours go to a different part of the island. But viator did confirm that the mistake was made on the clients end by selecting the wrong tour, our apologies
J
Juliet_R
April 7, 2024 · via Viator
Memorable PR Beach Day Trip
Thanks to Sarah, we had a wonderful un rushed day trip to three different beaches! Sarah was super friendly and extremely informative about Puerto Rican history which added to the overall experience. Would definitely recommend this tour!! ⭐️⭐️⭐️⭐️⭐️
事業者からの返答
Thank you so much this is great to hear, Sarah is amazing! Hope to see you again soon.
F
F4992LLstevenh
March 15, 2024 · via Tripadvisor
Excellent, relaxing trip with beautiful beaches and delicious food.
Sarah took us to beautiful beaches with delicious food and drinks available! She had great knowledge and tips to share. We had an amazing time and enjoyed seeing different towns and different parts of the island outside San Juan. The first stop had the most amazing fried food!
事業者からの返答
Thank you so much for your amazing review. We are so happy that you enjoyed your day with us and we look forward to seeing you on your next visit
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