This was a great tour with a very experienced guide. We learned a lot and climbing the tower was definitely a highlight. I highly recommend booking a morning tour in the summer though to avoid the heat!
事業者からの返答
Thank you so much for the wonderful review! We're thrilled you enjoyed the tour, learned a lot, and loved climbing the tower. That tip about booking a morning tour in the summer is fantastic advice for future travelers. We hope to welcome you back again soon!
Francesca
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Lisa_P
February 12, 2026 · via Viator
Great little tour. The...
Great little tour. The guide was very informative. Impressive that I was the only person on this tour and very thankful it didn’t get cancelled.
事業者からの返答
Thank you very much for your kind words. It was truly a pleasure guiding you. I sincerely appreciate your feedback and hope to welcome you again in the future.
Anna
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Walter_M
December 22, 2025 · via Viator
Excellence
Excellent guide, knowledgeable and extremely friendly. The best we could have had.
事業者からの返答
Muchísimas gracias por sus tan amables palabras.
Anna
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Larissa_L
November 6, 2025 · via Viator
So much fun seeing Pisa!
Highly recommend. Our tour guide was very knowledgeable and kind. We had so much fun on this tour, it was we'll paced, did not feel rushed and we learned a lot.
事業者からの返答
Thank you so much for your kind words! We’re delighted to hear you enjoyed the tour and had a great time with our guide. Hope to see you again soon!
Best,
Anna
A
Anthony_M
October 26, 2025 · via Viator
Not Happy
While our tour guide was knowledgeable, the tour was both in English and Italian. This was disappointing and feel like only got value for half the time I paid for. Could not ask questions and our guide seemed to favor speaking more with the Italians in the group. At the end, felt disappointed. When I signed up for the tour, there was nothing said that it was to be in multiple languages.
事業者からの返答
Dear Anthony,
Thank you for sharing your feedback — we truly appreciate the time you took to let us know about your experience.
We’re sorry to hear you felt disappointed, though we’d like to kindly clarify that the possibility of a bilingual tour is clearly stated in the product description. We always encourage guests to read not only the title and main text but also the “Additional Information” section, where it specifically says:
“Minimum numbers apply for the language. If there are not enough passengers requesting the same language, the tour could be bilingual.”
Regarding your impression that the guide spoke more in Italian — if you don’t speak the language, please rest assured that the guide provided the same information in both languages. Italian often requires more words to express the same concepts, which can make it sound longer, even when the content is identical.
We know your guide personally and can confidently say they always ensure every guest feels included and free to ask questions, as you can also see reflected in many other reviews before yours.
For the future, if you’d prefer a tour exclusively in one language, we would be more than happy to arrange a private experience for you — just send us a message, and we’ll take care of everything.
Warm regards,
Francesca
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Paul_W
October 14, 2025 · via Viator
Incredible basilica with a super tour guide. Oh and there's a leaning tower too.
Of course, we all have to see the Tower - but in my opinion the Basilica steals the show. Absolutely gorgeous inside and out. Our guide Eloise successfully navigated our small group through the mobs getting their shots holding up the tower, while giving us a lot of great information. She was very kind and incredibly knowledgeable. If you're going to visit Pisa, I think you will be disappointed in your visit if you don't invest in a guided tour, a great guide like Eloise adds so much to the experience.
事業者からの返答
Dear Paul,
Thank you very much for your kind words. We’re delighted to know you enjoyed your visit to Pisa and that Eloise helped make your experience memorable. Your appreciation means a lot to us.
Kind regards
Anna
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JULIE_C
September 30, 2025 · via Viator
When it said private...
When it said private group I didn’t realize it would just be my wife and I … it was exceptional !! Loved it !!
事業者からの返答
Thank you for your kind words! We're so glad to hear you had a great experience and that the private tour was a pleasant surprise. It means a lot to us that you enjoyed it, and we hope to welcome you again in the future!
Best,
Anna
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Mary_L
September 29, 2025 · via Viator
The tour was excellent....
The tour was excellent. Our tour guide was so knowledgeable and helpful. She really made the history connect with what we had read, to see it first hand was breathe taking. We would recommend this tour to everyone.
事業者からの返答
Thank you so much for your kind words! We’re thrilled to hear you had an excellent experience and that the tour brought the history to life for you. We're especially glad to know our guide made such a positive impression, we’ll be sure to pass along your compliments. It means a lot to us that you’d recommend the tour to others. We hope to welcome you back again in the future!
Best,
Anna
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Y7516ZGanthonyj
August 29, 2025 · via Tripadvisor
VIP tour Pisa
The guide was excellent, very knowledgeable and informative. Only one downside
No communication prior to meeting
She was only present for one hour and not the hour and a half paid.VIP
事業者からの返答
Good morning,
Thank you for taking the time to share your feedback.
We are, of course, pleased to hear that you found the guide excellent and knowledgeable, this is exactly the experience we aim to provide.
However, we would like to clarify a few important points:
1. All the information about the meeting point, timing and program was sent to you in advance. We encourage all our guests to read these details carefully before the activity, as they are essential to ensure a smooth experience.
2. The program has always been clearly described: approximately 1 hour of guided explanation plus 30 minutes to climb the tower: a total of 1.5 hours.
You actually received all the time and attention than what you paid for, so we were surprised to see a 3-star rating.
Low ratings unfortunately have a significant impact on small, quality-focused companies like ours, and we feel that this review does not reflect the service you actually received.
We hope you will consider updating your review to better represent the positive experience you had with our guide.
Best regards
A
Anna_P
August 20, 2025 · via Viator
Must-do
Very informative and interesting. Great photo opportunities. Surprisingly climbing down the tower was more frightening than going up.
事業者からの返答
I'm so glad you enjoyed the experience and found it both informative and photogenic! It's funny how coming down can feel more intense than the climb up, but that just adds to the adventure!
Anna