Operator changed location of pick up. Then was late picking us up. Once he arrived we had to wait 45 minutes for a group to finish lunch.
Cable car ride was only 3 minutes. Bus tour was just driving to boat location
事業者からの返答
Hi,
Thank you for choosing our services and for being our guests. Unfortunately, from time to time, operational changes may occur beyond our control. Despite this, the tour was operated successfully as described, except for the starting time.
Regarding the cable car, it takes only about 3 minutes, so of course there was no need to climb the mountain. The bus tour was not only to the boat; it continued from the boat to the cable car, and after the cable car ride, through the Golden Horn. Perhaps you might have overlooked that part.
We truly value your feedback, even if it is a 2-star review, as it helps us improve our services. However, we would also have appreciated if you could share the positive aspects of the tour as well.
Best regards,
W
Wayne_S
September 20, 2024
A Snapshot of Istanbul
We were updated about our tour via “WhatsApp” simple & convenient. Our tour bus was clean & comfortable and our driver could guide us safely through the narrowness of gaps.
Our tour guide was passionate & extremely knowledgeable of Istanbul and willing to pass on tips & recommendations to experience the real Istanbul.
We were joined by tourists from Peru, Iran & Australia using English for our tour language.
Would highly recommend this tour to tourists from around the world.
事業者からの返答
Thank you, Thank you
Most valuable comments
We will be happy to assist you or your friends again in İstanbul
S
SNEZANA_S
June 2, 2024
Terrible Experience
We promptly arrived at the meeting point 15 minutes before scheduled time and waited for 1/2hour. There were several drivers in front of the hotel, we asked them if they are there to pick us up and no one was. The hotel concierge knew nothing about the pickup for the Bosphorus tour. Needless to say, the service was not provided to us. When we asked for the refund, we were simply refused with no explanation.
I would stay away from this tour, but I would also stay away from viator. When you book through them, they are not liable for the service to actually be provided.
事業者からの返答
Hi,
Thank you for your kind e-mail,
Unfortunately you should be ready on time and you should inform us in advance
this is very clear in the conditions, becaus eof your own fauld you cannot use these kind of words for Viator and for us
Look forward to see you in our tours and İstanbul again
M
Mir_H
May 22, 2024
Good views, bad tour guide
The places we saw wasn’t the problem, it was our tour guide IGRID, first he told us it’s only the cruise and spice bazaar but we had booked cruise and cable car. He just said that’s not my problem so we had to contact our travel agent to get that sorted out. Then IGRID was just moody towards and because the cable car was added by his manager he rushed the cable car Pierre loti experience, we only saw the view for maybe max 5 mins. And when getting on the cable car he tried to split my family into two groups even though the cable car was added for us because that what we payed for.
事業者からの返答
Thank you for your valuable comment
It is very important us to improve us,
we are sadly sorry about the problem happened and sometimes because of operational basis, we need to change the program but that all with upon our guests, if any one do not want to change we have to make the original program, if you are in İstanbul, we will be happy to bring you to Pierre Loti for better view and stay longer
Deeply sorry the experience you had and happy to hear that you enjoyed the part of our tour
All the best
A
Adventure24679205398
April 9, 2024
See the city from the water.
It is interesting to see the city from the water, you get an idea of the size of the city. Some palaces are visible from the water.
事業者からの返答
Thank you
we do our best for our guests
all the best
M
Mandy_H
May 1, 2023
Great tour
Very good .Picked up from hotel Guide and driver were very knowledgeable .Great value for money Bus clean .
事業者からの返答
Thank you valuable comments,
We would like to see you again in İstanbul
N
Nina155032
March 7, 2023
Well organized tour with a nice guide
Organization-wise everything was perfect. The bus picked us up on time. All the activities went smoothly. The guide was very nice and made sure that everybody was comfortable and there was a nice and relaxed vibe in the group.
Suggestions:
1) Add a bit of story telling. To have an impact, the excursion needs to get participants to visualize the life of people who inhibited the palaces or who fought for the control of Bosporus in the past.
2) The guide speaks several languages very well. It's really cool. But I would suggest to mostly stick to the language of the excursion unless somebody has a difficulty. It's nice to understand all discussions going on between the guide and people from the group.
事業者からの返答
Thank you for your valuable comments and suggestions
we are improving ourselves
look forward to see you again
O
OnAir53726574397
December 16, 2022
Boat/bus ride on the Bosphorus
The guild was very knowable. Just the bus seat was a bit small, cramped. The boat ride was great and relaxing. Don't expect too much from the cableway, over very quickly.
事業者からの返答
Thank you very much for your kind review
that make us to improve our services
look forward to see you in İstanbul again
H
Hyder_M
June 28, 2022
Just ok express tour nothing special to talk about
The tour was supposed to be pickup from hotel but the operator messaged if I can walk to a pickup point (restaurant) that was 15 minute away, from there we were shuttled to the Bosphorus ferry.
The ferry was a 1.5 hour round trip with absolutely no description of what we are seeing our tour guide basically just sat and was on his phone. After the ferry we were shuttled to the top of Pierre Loti, for a five minute picture stop then rushed down the cable car back to the shuttle they then took us to an overpriced Turkish delight/ spice shop and spent well over 40 minutes while the owner had us a a captive audience selling expensive delights. We were then dropped off in the old city.
I would say if you are short on time and don’t care about any history except a quick ferry , cable tour then this is for you else it’s a waste of money.
事業者からの返答
Thank you for your valuable comments
all is important for us and help us to improve our services
Thank you
C
Compass64333323972
June 24, 2022
Regular
I hired a tour with a guide in Spanish, they put a guide who spoke only English. They didn't deliver on their contract.
1人が参考になったと回答
事業者からの返答
Hi,
please kindly advise when was your tour, because we do not receive any reservation for Bosphorus cruise in Spanish, so we can investigate
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