パーティーバス - プンタカナのバーとナイトクラブでのナイトツアー

We are sorry to see this review, but we must respectfully clarify several important facts, as the implication that our company or staff may have been connected to the loss of the wallet or its contents is completely unfounded. Members of this party arrived for the tour in a highly intoxicated state, which unfortunately caused several disruptions throughout the evening and affected the experience and logistics of the tour for other guests. Despite this, our staff remained professional, patient, and respectful while assisting them throughout the entire experience. Regarding the wallet, Hard Rock Cafe is one of the scheduled establishments visited during our tour, which is exactly why their staff knew how to contact us. The following day, Hard Rock Cafe personnel informed our team that a wallet had been found that appeared to belong to one of our guests. Since we were the tour operator who brought the group to the establishment, we were contacted so that we could reach the guest. Our team then contacted the customer as a courtesy, informed her that the wallet had been found, and explained exactly where it could be retrieved. The wallet was never in the possession of our company or our staff. The customer requested that we personally deliver the wallet to her hotel. We explained that it remained at Hard Rock Cafe and that the owner needed to retrieve it directly from the establishment, as the delivery of lost personal belongings is not part of our services. We cannot verify what the wallet contained before it was lost or what may have been missing when it was recovered. Therefore, suggesting a connection between our company and allegedly missing money or documents is both unsupported and unfair. We have retained documentation of our communications regarding the recovered wallet, as well as documentation concerning the circumstances surrounding this party during the tour. We understand how upsetting losing a personal belonging can be. However, in this situation, our team acted responsibly and in good faith by helping the guest locate an item that had been found by an independent establishment. We remain committed to providing a safe, professional, and enjoyable experience for all our guests.

Muchas gracias por su buen comentario , nuestro compromiso es garantizar que su experiencia haya sido la mejor.

Estimado cliente, Gracias por compartir su experiencia con nosotros. Lamentamos sinceramente que algunos aspectos del tour no hayan cumplido con sus expectativas. Esa noche surgieron algunos contratiempos operativos que afectaron ciertos horarios de recogida, lo que ocasionó el retraso en su transporte. Nuestro personal les explicó la situación en el momento, sin embargo, pedimos disculpas por cualquier inconveniente que esto haya podido causar. En cuanto al tiempo en cada parada, normalmente seguimos un itinerario establecido para que todos los participantes puedan disfrutar de cada lugar. No obstante, en ocasiones los tiempos pueden variar ligeramente dependiendo de la logística del grupo y la coordinación del transporte durante la noche. Respecto a nuestro guía o animador, nuestro equipo está capacitado para ser cercano, amigable y motivar a los clientes a disfrutar la experiencia. Sin embargo, lamentamos si en algún momento su forma de interactuar pudo resultar incómoda. Tomaremos muy en cuenta su comentario para continuar mejorando nuestro servicio. Sobre el comentario relacionado con los hombres en el lugar y la posible agresión, consideramos que pudo tratarse de un malentendido. Nuestro tour se enfoca en brindar una experiencia segura, por lo que nuestro personal siempre está atento a la seguridad de nuestros clientes, ofreciendo recomendaciones preventivas con el objetivo de evitar cualquier situación incómoda o de riesgo. Agradecemos mucho sus comentarios, ya que nos ayudan a seguir mejorando la experiencia que ofrecemos a nuestros visitantes. Atentamente, Equipo Rumba Punta Cana Night Tour

Dear Customer, Thank you for sharing your feedback. We are sorry to hear that the experience did not meet your expectations. We would like to clarify that our tour is designed as a guided nightlife experience that includes transportation, a party bus ride, welcome drinks, shots, a meal at Hard Rock Cafe, and drinks at the different venues visited during the tour. All the services included in the package were provided to you during the evening. During the tour, our team also followed your request to move earlier from some of the stops and spend less time at the venues than the scheduled itinerary. This may have also influenced the overall experience and the amount of activity observed at each location. While the venues are located within the same entertainment area, the purpose of the tour is to provide a hosted and organized experience with transportation, included drinks, food, and staff assistance throughout the night. We truly appreciate your comments, as they help us continue improving our service for future guests. Kind regards, Rumba Punta Cana Night Tour Team