オリジナルクルージングティキス3時間カニ島サンドバーアドベンチャー

Excursion was canceled by company because Viator app supposedly didn’t give them the information needed to book our tour. I had tickets and was checked in at desk but had not been assigned to a boat. They told me I could go the next day but wasn’t able. Was told I would get all my money back but that hasn’t happened yet.

Great time Eddy was amazing. So happy we had him to show us the sites. Definitely will do recommend this adventure. Especially with Eddy.

Great activity without having to captain the boat yourself. This would be a lit if fun with a private group if 5 or 6.

The captain was so knowledgeable and personable. He was very accommodating and made sure we had an excellent time on the water.

The captain was very nice and informative. The other 4 ppl that was on there with us was so pleasant and enjoyed there company

Super fun experience! Would defintely do again. Such a cool concept. Had a great time

Our reservation was originally confirmed for 3:30 PM. On July 1, less than seven days before our scheduled excursion, we were contacted and informed that our reservation had been affected due to your company overbooking by 11 passengers. We were advised that our original reservation could not be honored. Because this notification occurred outside of your stated seven-day cancellation/refund policy, we were left with virtually no reasonable alternatives. Rather than canceling altogether, we reluctantly accepted the only available option offered to us a 9:00 AM reservation in an effort to salvage our plans. Afterward, we were informed that the change was due to staffing shortages, specifically that two captains had emergencies. While we certainly understand that emergencies occur, those circumstances are operational issues that should not be transferred to paying customers. What is especially concerning is that your company is now denying our refund request by citing the same seven-day refund policy that your company itself was unable to comply with. Had we been notified more than seven days in advance, we would have had the opportunity to make other arrangements or cancel under your policy. Instead, your company notified us after that deadline had already passed, eliminating our ability to make an informed decision. It is fundamentally unfair to enforce a policy against customers when the company’s own actions prevented compliance with that policy. A refund policy is intended to protect both parties not to penalize customers for circumstances entirely outside of their control.

It was such an amazing time and experience! on time, shore level play, & the captain was amazing 10/10

It is money well spent , Mike was our captain and he did a wonderful job, he helped my wife forget about his fear of ocean, spot he picked was extremely easy to walk around , every move we maid, he was there to help, he gave us an amazing amount of information regarding the waters around there , dos and donts sound the waters of the bay, I will go back again and will ask for him .

Love seeing the dolphins & blue crab at Crab Island