TERRIBLE SERVICE, they charged me, confirmed, and never picked us up at the hotel.
I chose this service and it was very good for taking us from the airport to the hotel, but it turns out that on the day they were supposed to pick us up, August 15, at the Hilton hotel, they did not show up; I even confirmed hours before by phone, and at the time of the appointment they told me they could not contact the driver, after waiting 20 minutes and fearing we would miss our flight, we took a taxi. Subsequently, I contacted Expedia, then Carmel, and they have refused to refund my money.
C
Carmen_N
August 8, 2026
The Best
It is the best desicion to or from the airport. They are on time, the communication is great. Defenetly recommended.
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
T
Tiffany_S
July 27, 2026
Favorite Transfer
Drivers were super nice and gave advice on the city. Vehicles very clean and the service was excellent. I will definitely be using this again.
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
R
REGINA_G
September 27, 2025
Airport Departure
Great driver from downtown Chicago hotel to airport! Very nice and on time. Helpful with luggage! Highly recommend!
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
D
Doris_S
June 18, 2025
Our experience with Mr....
Our experience with Mr. James as our driver was great. He was on time & very professional. The ride was very enjoyable.
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
R
Rafael_S
April 1, 2025
On time pick up in a...
On time pick up in a clean and comfortable vehicle, a friendly and helpful driver! Art is an excellent employee and an asset for your company.
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
E
Eryan_C
February 25, 2025
On time, safe and comfortable ride.
Driver was great. He arrived on time, helped load the bags, and dropped us off quickly. The car was in great condition and the ride was comfortable. No issues.
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
L
Luiz_O
January 14, 2025
First Class Transfer
This was our first experience with this operator and we were very pleased with the service provided.
The support was very efficient, always responded promptly, and communication was excellent.
Our driver, Antwone, was a special case.
An excellent professional, he assisted us upon arrival and also on the day of departure.
Attentive, efficient in meeting our schedules and safe driving.
A professional who truly deserves five stars in his rating.
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
M
Marcello_V
July 26, 2024
Very good service
Very clean car, courtesy, professional driver. Five stars!!! Arrived at time, no 5 minutes earlier!!!!
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
J
Jovan_H
July 5, 2024
Would not use. Need to get better!!
Only good thing I can say is they refund my money back. Would not recommend. Refused to change my dates and city location that the computer mess up on. Person on the phone refused at first to give me a refund. Manager called back later and issued us an refund.
事業者からの返答
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.
