On time, professional, great communication beforehand and a really lovely driver Katka was so nice to talk to and really knowledgeable - very pleasant journey
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
M
Mary_K
February 22, 2026
Great service
My driver was a few minutes early. The drive was pleasant and the conversation was good. I will use this service again.
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
B
Bernardo_d
February 15, 2026
Not to our expectations
On arrival, for the price you’re paying, you would expect somebody to greet you at the baggage claim to help you with your luggage and clubs, that didn’t happen you have to carry your stuff outside of the airport to the bus stop.
For departure the driver was 25 minutes late, no apologies. Just take it or leave it.
With options like Uber in Maui, there’s no need to use the service like this, you’ll pay half as much
事業者からの返答
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.
L
Louise_H
January 5, 2026
Arrived to pick us up 40...
Arrived to pick us up 40 minutes after the time we requested. We made our flight but it put a new level of stress on the day.
事業者からの返答
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.
C
Cynthia_M
August 16, 2025
They will make you pay extra for no reason!
Driver was nice. However I booked a mini van because we had a surf board bag. After booking they told us we had to pay an extra $15 just because we had a surf board!
This makes no sense, I was already paying for a more expensive car because I needed a large car! Surf board bag fits even in a sedan. Shady company!
事業者からの返答
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.
N
nicole_o
June 12, 2025
Not good at all or helpful when called
Put wrong pick up and still charged me charged me for no service and was not helpful at all
Needed ride and still no car
事業者からの返答
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.
C
Craig_D
January 22, 2025
Driver was very...
Driver was very personable and vehicle was very clean. He was on time and very polite. I would highly recommend
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
L
Laura_Y
January 20, 2025
Private Driver takes the stress out of travel!
Our driver, Kevin C, picked us up at our hotel right on time! He was so helpful and made the drive enjoyable. I feel like we made a new friend. The vehicle was new and clean. It was nice to have a private driver vs. a group shuttle.
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
S
Syed_A
December 28, 2024
Great ride
Jenny was awesome! She picked us up right on time and shared her experience as a local from Maui. It was so nice chatting with her. She even offered to help us carry our bags to check in. She’s such a sweetheart! Will definitely use this service again. Car was excellent! Brand new Cadillac Escalade.
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
S
Simon_W
September 4, 2024
Great communication and reliable service
Great communication to schedule the pick up at the right time that maximized time at the hotel and minimized time at the airport. Friendly drivers
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team