NYC発ナイアガラ・フォールズ・デイ＆ナイトツアー

Olá, Agradecemos por compartilhar sua experiência e lamentamos sinceramente o transtorno causado. Gostaríamos apenas de esclarecer que o atraso não foi causado por uma falha mecânica no ônibus, mas sim por um pneu que estourou durante a viagem. Assim que o incidente ocorreu, acionamos imediatamente um ônibus de substituição e uma equipe de assistência para realizar o reparo do pneu. Infelizmente, esse tipo de atendimento de emergência em rodovias pode levar algum tempo. Entendemos perfeitamente que a espera foi desconfortável, especialmente devido ao calor, e pedimos sinceras desculpas por essa situação inesperada. Apesar do atraso, o passeio foi realizado conforme planejado, sem que nenhuma das atrações ou atividades incluídas no roteiro fosse cancelada. Todos os passageiros puderam aproveitar a experiência completa em Niagara Falls. Como forma de agradecimento pela paciência de todos, oferecemos também jantar e bebidas gratuitamente aos passageiros. A segurança dos nossos clientes é sempre nossa maior prioridade, e agradecemos pela compreensão diante de uma situação de emergência que, infelizmente, estava fora do nosso controle.

Thank you for your feedback. We're sorry to hear that the seating arrangement and bus ride did not meet your expectations. As noted during the booking process, passengers boarding in New Jersey have access to the remaining available seats after passengers boarding in New York. For guests who have specific seating preferences, we strongly recommend reserving seats in advance to guarantee their preferred location on the bus, especially on an overnight or long-distance tour. Regarding the price, we strive to provide a full-day Niagara Falls experience at a competitive value. The tour includes round-trip transportation from the New York City area, a professional guide, and many hours at one of the world's most famous natural attractions. For comparison, a one-hour horse-drawn carriage ride in Central Park can often cost as much as, or more than, the price of an entire Niagara Falls tour. The front seats are reserved for operational and safety purposes, including required driver rest arrangements during extended trips. We appreciate your positive comments about the guide and thank you for sharing your feedback. It helps us continue improving our services for future travelers.

Thank you for your feedback. We’re very happy to hear that you enjoyed Niagara Falls and that Brian helped make the experience memorable. We do want to clarify that safety is always our top priority. Our drivers are licensed professionals who rotate every 2 hours throughout the trip and rest for over 6 hours while guests are enjoying Niagara Falls. At no point was safety compromised. Regarding your comments about the drivers being "horrible," "unprofessional," and "rude," we would like to note that after communicating with you following the tour, you indicated that you did not have any direct interaction or conversation with either driver during the trip. While we respect your overall impression of the experience, it is difficult for us to understand or investigate concerns regarding driver behavior when no specific interaction or incident was reported. Regarding the bus odor, we also appreciate you acknowledging that the vehicle was clean at departure. On long-distance trips with many passengers over several hours, odors can unfortunately develop during the journey despite regular cleaning. We also repeatedly remind passengers throughout the trip not to use the restroom for anything other than urination, specifically to help keep the cabin comfortable for everyone. Our buses are standard forward-facing touring vehicles commonly used for extended tours to Niagara Falls. Some travelers find long-distance journeys more comfortable than others, especially on a 20+ hour excursion. We also encourage guests to communicate any concerns directly to our team during the tour so we can assist immediately whenever possible. Thank you again for traveling with Royal City Tours.