If I could give zero stars I would! I have used Viator many times in the past, but after today will likely never use them again. I had a family photo shoot booked for 4:30 today. No photographer showed up, no contact, nothing. Customer service at Picster didn't even bother to answer the phone. After waiting 20 minutes I was finally able to reach Viator customer service.....in the Philippines! Of course no help there either. Luckily they refunded my money.....too bad they couldn't provide the service I paid for! Beyond disappointed!! 👎👎👎
P
Pioneer48644203147
May 31, 2026 · via Tripadvisor
Great pictures and easy logistics
I loved how easy it is to book and have this session. The photographer was very kind and helped us with instructions at all times.
The session was punctual and gave us the opportunity to also take some shots that we had as references.
It is recommended to schedule the session in the early hours as this way there are fewer people on the bridge, allowing for quicker movement and capturing better spaces without people.
H
Hannah_C
April 10, 2026 · via Viator
Poor communication
I couldn’t get in contact with the photographer. Waited at the meeting spot and didn’t get a response so I left.
E
Explorer47687845304
March 12, 2026 · via Tripadvisor
Great photo shoot, highly recommended
We had a photo shoot in New York and are absolutely thrilled! Our photographer Joseph was just great – very professional, friendly and with a great eye for special moments and perspectives. He managed to create a relaxed atmosphere, so we immediately felt comfortable in front of the camera.
The entire process, from booking to handing over the pictures, went absolutely smoothly and uncomplicated. The photos have become beautiful and a very special memory of our time in New York.
We are more than satisfied with the result and can really recommend this photo shoot to anyone!
