Timely pick up, clean vehicle, good driving, friendly driver, great communication, the only thing I would have to say that was negative and why I rated it four stars instead of five was that the driver was dressed sloppily, you would expect a limousine driver to look more professional. This driver was in a tshirt with like exercise pants...but he was very nice. Overall I was very pleased
事業者からの返答
Thank you for your feedback! We're pleased to hear you were happy with the prompt pick-up, the clean vehicle, and the driver's friendly service and communication. We sincerely apologize that the driver's appearance did not meet the professional standards we expect. We have addressed this internally to ensure our dress code is followed for all future rides, and we appreciate you bringing it to our attention.
N
natalie_P
August 14, 2024
Amazing
What a fantastic experience we had. Issac was great and was on time to collect us from the airport to drop us off at our destination. I would definitely recommend if you have never been to New York before. It took the weight off our shoulders not having to find our way around. The company stayed in touch with me the whole time confirming times and it was so smooth.
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Nadine P
June 21, 2024
Cancellation shortly before the start
Shortly before pickup, we were told we could cancel. A few hours earlier, we received a message confirming everything. Poorly organized and unreliable.
J
Juan_R
January 20, 2024
Nice driver
Excellent driver. We were picked up from the airport and taken to our Times Square hotel. It was fun riding in a stretch limo while it snowed.
C
Caroline_S
July 5, 2023
NYC 2023 Best start to girls get away
Luggage arrival delayed by airline, but communication with driver was excellent He was most patient and was delightful when we finally met. Limo was soooooo comfortable… I highly recommend this service My travel companions were so surprised to have a limo and we all enjoyed every minute of the ride. Thank you, Amer
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Sabrina_M
June 19, 2023
Fun was to get into the city
The chauffeur was very nice and communication was great! Limo was very clean and the ride was nice and smooth.
Only thing was the lights, music, etc inside was not working very good. Couldn’t figure it out. My fault for not asking though.
T
Troy_B
June 15, 2023
Great experience
Fantastic experience!! Pick up was seamless and very easy steps and advice to follow to ensure pick up and drop off was easy!! Driver was great and enjoyed the limo for our first trip to New York. Thanks for our first experience and highly recommend
1人が参考になったと回答
C
Colin_H
May 24, 2023
A great surprise experience for family
I’d kept this as a surprise for the family - was a long delayed trip to celebrate eldest daughter’s birthday - and they were suitably amazed and impressed!
Slight negatives are there was no sign of the ‘complimentary water and soft drinks’ and the exterior of the limo looked a little grimy.
M
Marcus_R
March 31, 2023
Not given what was paid for
As stated in the booking and on your page above the vehicle for transfer was to be a limousine, SUV or Sedan. The actual vehicle was in fact a shuttle bus. This is despite what was stated at the time of booking and even after follow up from the service confirming the number of people (1). Whilst the driver was absolutely fine travelling for over an hour in a bus was not what I paid quite a significant amount of money for. It was also impossible to find a contact email to advise of the above.
事業者からの返答
Hello Marcus,
We are sorry to learn that your experience with our chauffeur and service was not up to par.
Your candid feedback is appreciated as it helps us provide a better experience to future guests.
Our goal is to go over and above expectations and it seems that we have missed the mark on this one and for that we apologize.
We hope to welcome you aboard again on a future date.
Regards,
NYFT Staff
L
Lisa B
March 9, 2023
Limousin
Little scare because no one answered that. But to finish it is the driver who called back and tt it went well! Top
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